Northside Lexus

Friendly, knowledgeable, efficient, and helpful staff. Buying was a streamlined process. Beautiful state of the art facility. . Buying was a streamlined process. Beautiful state of the art facility. . More

My wife wasn’t happy when we leaving the dealer because the sale man wasn’t look like he was happy to sever us , not just my wife not happy but my friend the refer us . And we not even got a key chain for the sale man wasn’t look like he was happy to sever us , not just my wife not happy but my friend the refer us . And we not even got a key chain for souvenir from the deal suck never coming back to this dealer again. Realy realy bad salesman. More

Provided an out the door price via email that made the paperwork easy in person. paperwork easy in person. More

Really pleasant experience here. It was my first time buying a car and everyone involved made it very easy and clear to me. It was my first time buying a car and everyone involved made it very easy and clear to me. More

Great Dealership. Excellen services. Every person whom I meet had professional approach and very polite. Excellen services. Every person whom I meet had professional approach and very polite. More

My sales consultant Nang was over the top wonderful! The process was so easy! It was a smooth transaction! The process was so easy! It was a smooth transaction! More

What can I say? They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been ab They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been able to switch cars. However, Marcus, the finance person, insisted he could fix the situation by including a statement to the contract and supporting documents stating the correct VIN number. I explained to him that I could see problems ahead at the DMV and at Lexus Finance. He continued to argue with me over several phones calls spanning 2 hours. I finally told him either I get the Lexus with the VIN matching my paperwork or we get all the funds back whereupon we would just walk away. Marcus agreed to the car switch at that point. We took the car with the wrong VIN back the next day and the switch went smoothly. I was not happy with Marcus continually putting me on the defensive over the whole situation as none of it was remotely my fault. Nathan, the salesman, offered me free Lexus cups for my “inconvenience” but I declined as the cups could in no way make up for the hours of stress dealing with this issue. I will get my service at Northside Lexus when convenient, but will not lease/buy another car from them as they do not provide an experience I have come to expect from Lexus. More

Excellent service from start to finish. Smoothest vehicle purchase I've had. The hand off from sales to finance and then out the door was as smooth as could be. Smoothest vehicle purchase I've had. The hand off from sales to finance and then out the door was as smooth as could be. More

From the moment we walked in the door to when we drove off with our new car our experience was first rate. Our salesman, Austin, was low pressure, highly knowledgeable and delightful to deal with. off with our new car our experience was first rate. Our salesman, Austin, was low pressure, highly knowledgeable and delightful to deal with. More