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Northside Lexus

Spring , TX

4.9
6,627 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,627 reviews

April 28, 2021

This is my fourth time dealing with this dealership as they are always fair and professional. The process has been pretty seamless each time, from sales to finance. More

by Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Northside Lexus responded

Wilson, we couldn't be happier to have you as a returning customer! Thank you for your confidence in Northside Lexus, it is always a pleasure to assist you. Safe travels until we see you next!

April 28, 2021

I had two previous encounters before going the third time to buy a car. I wouldn’t have gone back but considering this was the closest location when considering a certified Lexus. On my third visit I had the More

by theone12205
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Kidd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Fisher
Apr 28, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Eddie and Chase both took such good care of you here at Northside Lexus, and we will certainly let them know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your newly purchased vehicle!

April 28, 2021

We arrived & waited 30 minutes in Service Dept. as they couldn’t locate our car that was being serviced! Was very aggravating! Caleb our finance guy was at lunch & he took our car directly to service Dept. More

by jbg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Finley
Apr 29, 2021 -

Northside Lexus responded

This is a concerning review to read, and it doesn't sound like the attentive, organized, and accommodating service we pride ourselves on here. It sounds like there was a miscommunication, and I will certainly share this feedback with my team to ensure we improve our process going forward. I would also be more than willing to speak with you directly about what happened and ensure that we clear up any remaining confusion. Please don't hesitate to give me a call. Thank you, Todd Sylvester - Fixed Ops. Dir. - 281-569-3420

April 28, 2021

Javier was great from the moment he answered my phone call to the moment I drove off in my car ! I definitely will be referring my friends and family. Love my new car!! More

by britanybennett12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu, Hamilton Dawes
Apr 29, 2021 -

Northside Lexus responded

Britany - Thank you for the great feedback! We appreciate your support and are thrilled to hear that you had such a successful experience working with Javier. Drive safely in your new vehicle, and congratulations! We hope to see you again at Northside Lexus!

April 27, 2021

Bought my wife a vehicle from Northside Lexus and couldn’t have been more satisfied with the convenience of the whole process from the trade appraisal to the paperwork. It was a seamless process. Wou More

by Mgmanco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Northside Lexus responded

Thanks for posting about your experience with our Northside Lexus team. We're glad to hear that your wife found the right vehicle and we wish her safe travels!

April 27, 2021

Bought a used 2018 Lexus GS460 from Joshua very nice and clean car. Joshua was very Nice and very professional made the experience very easy and super smooth. We’ll definitely be coming back to for future c More

by samassi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Northside Lexus responded

We appreciate the great feedback! Hearing that you had such a seamless purchase experience working with Joshua made our day. Drive safely in your 2018 Lexus GS 460, and enjoy it! We hope to see you again at Northside Lexus!

April 27, 2021

Jared Postma was simply amazing. His customer service was excellent!!! He listened to my wants and needs and we got the deal done in less than 1 hour. More

by FERNANDEZANGELICA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
Apr 27, 2021 -

Northside Lexus responded

Thank you for the great review, Angelica! We appreciate your support and are happy to hear that you had such a successful experience working with Jared. Drive safely in your new vehicle, and we hope to see you back at Northside Lexus!

April 27, 2021

The service I had with Northside lexus was excellent. It was quick, easy, and everyone was beyond friendly! I would and will definitely recommend. 5 stars More

by Kyleigh.rowan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Finley, Brent Penn
Apr 27, 2021 -

Northside Lexus responded

Kyleigh - We truly appreciate your business and are thrilled to hear that our Northside Lexus team earned your five stars. Thank you so much for posting a great review! We hope that your new vehicle is treating you well.

April 27, 2021

Excellent! Bobby was quick, friendly and explained all the details of the car. He was patient and willing to go the extra mile for our happiness! Thanks! More

by careofaging
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Northside Lexus responded

We are delighted that Bobby went above and beyond to make you a happy customer. Thank you for choosing Northside Lexus and congratulations on your new car!

April 27, 2021

Excellent. Very thorough in handling the details of the sale that I would not understand. Thank you for helping me. I would do future business! More

by cindylilley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Apr 28, 2021 -

Northside Lexus responded

We are delighted that our team gave an informative, top-notch experience! Thank you for trusting Northside Lexus with your business, we look forward to working with you next time.

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