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Northside Lexus

Spring , TX

4.9
6,624 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,624 reviews

May 24, 2021

Great service provided by John and w entire Lexus team. Answered any and all questions no matter the time of day or night and was very attentive to our needs More

by JBRUBAKER5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hovenden
May 24, 2021 -

Northside Lexus responded

Thank you for the rave review! We are so happy to hear that you received communicative, informative service from John and our Northside Lexus team. Safe travels in your new vehicle!

May 24, 2021

Good experience but with caveats: The deal was done and a deposit requested and sent weeks before we arrived at the dealership. Regardless, we were kept waiting more than we should have been and the price w More

by nomap2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Finley
Jun 04, 2021 -

Northside Lexus responded

Thank you for sharing this feedback about your recent purchase. I apologize for the delay as well as the confusion regarding the price of your vehicle. I will speak with my team to learn more about why these issues occurred. If there is anything that I can do to assist you, please give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

May 24, 2021

Excellent sales and service teams! We are repeat customers because of John and the entire certified Lexus team! We are very pleased with Northside Lexus team! More

by f.nightengale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hankins, Hamilton Dawes
May 24, 2021 -

Northside Lexus responded

Thank you for your loyalty to John and the team! We are grateful to have you as customers and we look forward to seeing you next time at Northside Lexus. Have a great day!

May 24, 2021

I had a very positive buying and trade-in experience. The inventory and selection for new Lexus vehicles is truly unparalleled when it comes to the Houston area. My sales consultant was Ashley Nguyen, More

by Syed A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Northside Lexus responded

Syed, we are delighted to read this positive feedback! It is gratifying to know that you were so well taken care of by Ashley and the team during your trade-in and purchase. Thank you from all of us at Northside Lexus and safe travels in your new ride!

May 23, 2021

Mr. Hector Villanueva was super attentive in listening to what we needed. He helped us through process and always responded promptly with my questions. You don’t find caring and honest salesmen like homself. More

by chriscontreras84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
May 24, 2021 -

Northside Lexus responded

Chris - thank you for the terrific review and kind words about Hector! We're so glad that he and the Northside Lexus team could assist you with your needs, and we're grateful for your business. Safe travels and see you next time!

May 22, 2021

All went well. Thank you to Larry Kidd, James Vu and Eddie Washington for expediting the process. I appreciate their knowledge and helpfulness in what can be a very trying experience and the great way More

by VLOU1945
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Northside Lexus responded

Thank you for stopping by to commend Larry, James, and Eddie! We are delighted to hear that they helped make your car-buying experience such a success. Safe driving in your new ride! - Northside Lexus team

May 22, 2021

amazing from start to delivery, we could not be happier, shout out to Mgr nick and our salesman Joshua they made the deal easy and fast. More

by daveyahee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Northside Lexus responded

We appreciate the 5 stars, Davey! We're thrilled that our team could facilitate an amazing experience for you and we will certainly extend your kind shout out to Nick and Joshua. Congratulations on the new ride from all of us here at Northside Lexus!

May 22, 2021

Great dealership. Professional staff and associates are always ready and more than happily willing to assist with investigating and locating your perfect genuine match for the automobile of your dreams. More

by DTL1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cothran, Nathan Makrakis , Brent Penn
May 24, 2021 -

Northside Lexus responded

Thank you so much for sharing such excellent feedback! We love that you can depend on our Northside Lexus team to help you drive home in the right car for you. Congratulations and hope to see you down the road!

May 21, 2021

Very clean and modern climate was comfortable .Salesperson was willing to help and make sure you felt at home. Everyone had there game faces on and ready to service the customers. More

by RUBIER_99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Penn
May 21, 2021 -

Northside Lexus responded

Thank you for the stellar review of Northside Lexus! Providing an excellent customer experience is our team's number one priority and we're very glad that we could make your visit with us enjoyable. We hope to see you again down the road!

May 21, 2021

The buying process was extremely smooth and Mr. Mills and Mr. Vo both were very nice and professional. Best car buying experience I've ever had. Highly recommended dealership More

by mcabiness
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
May 21, 2021 -

mcabiness responded

The buying process was extremely smooth and Mr. Mills and Mr. Vo both were very nice and professional. Best car buying experience I've ever had. Highly recommended dealership

May 21, 2021 -

mcabiness responded

Highly recommend this dealership. Very professional staff

May 21, 2021 -

Northside Lexus responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received from our team. It is validating to hear that we are delivering five-star experiences for our valued customers. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Safe travels and enjoy the ride! - The Northside Lexus Team

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