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Northside Lexus

Spring , TX

4.9
6,623 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,623 reviews

July 30, 2021

North side was quick, professional and very friendly thank you Jared states!!! You guys definitely earned a customer for life . And now I have friends interested I. The Lexus experience too!! More

by EDSON_PRZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jul 30, 2021 -

Northside Lexus responded

Thank you for rating Northside Lexus five stars and giving a shout-out to Jared! We love to hear that you had such a great car-buying experience. Congratulations on your new vehicle!

July 30, 2021

Second time leasing with Northside Lexus. Great service. Responsive. Worked with us to arrange a deal that we could live with. Just wish Lexus hadn’t discontinued their regular silver exterior color. More

by Glenleigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Northside Lexus responded

Thank you for coming back to Northside Lexus for another vehicle. We truly appreciate your repeat business as well as this feedback. Congratulations on your new car and safe driving!

July 30, 2021

Have used them 23 years, mainly because of Lance Williams - used Don & Melissa on 3 cars. — never been disappointed. Honest & professional. Hard to find in these days. More

by Lollie Duroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Northside Lexus responded

Your confidence in Northside Lexus means so much to all of us, Lollie! We will be sure to let Lance, Don, and Melissa know they continue to demonstrate our commitment to customer satisfaction. Thank you for shopping with us and we hope you enjoy the new ride!

July 30, 2021

Don is amazing, bought my SUV in 2006 kept in touch with him all these years Dealership is FANTASTIC both are why we came back More

by PURRPLEPAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Northside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you are so confident in Don to get the job done. Drive safely, and we hope to see you back at Northside Lexus!

July 29, 2021

This dealership made my car buying experience easy and enjoying. They were fast, and did not put pressure on us. I'm not sure I'll buy a car anywhere else again. More

by jonicorley00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Northside Lexus responded

Joni - we're so happy that the Northside Lexus team made your buying experience pleasant and pressure-free - that's our goal! Thank you for your kind feedback and five stars - come back again next time!

July 29, 2021

Very good assistance and very knowledgeable . Showed me a few cars and explained the difference with each. Very friendly and did not pressure me to make a choice. More

by phil.dickerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Wroten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Fisher, Hamilton Dawes
Jul 29, 2021 -

Northside Lexus responded

Phil - we strive to make the vehicle-buying experience enjoyable and pressure-free, and we're so glad to hear we're achieving that goal. Thank you for your business and kind words, from all of us here at Northside Lexus!

July 28, 2021

Friendly staff and made us feel comfortable with our purchase. I word recommend this dealership to family and friends. Very helpful with all our questions More

by emg.21307
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Busboom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Jul 28, 2021 -

Northside Lexus responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Enjoy your new ride and have a great day! - Northside Lexus

July 28, 2021

Nathan Makrakis was very helpful in making my new Lexus purchase a breeze. I really appreciated his efforts ahead of time doing the preliminary work to speed up the purchase paperwork time. I flew into t More

by SAILRDOC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Jul 28, 2021 -

Northside Lexus responded

Dr. Smith-- Thanks so much for the great review of Northside Lexus! We're so happy that Nathan was so helpful during the purchase experience of your new Lexus. It's also great that everyone was so welcoming and kind! Thanks for your business.

July 28, 2021

The salesman Michael Featherstone was very knowledgeable of the Lexus 460 GX we purchased and was quite friendly without being over bothering. Our finance manager Marcus Atkin was very helpful on our decisi More

by BETTEDASPIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Northside Lexus responded

Thank you for taking the time to share! We are thrilled to hear that you had such a seamless purchase experience working with Michael and Marcus. Drive safely in your new Lexus GX 460, and congratulations! We hope to see you back at Northside Lexus down the road!

July 27, 2021

This was honestly the worst car buying experience that we have ever had. Joseph was initially fine, but he became very annoyed near the end of our pricing discussion. When we went to the dealership to pick u More

by X5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Finley, Hamilton Dawes, Lee Newall
Aug 12, 2021 -

Northside Lexus responded

We're sorry to hear our commitment to warm and accommodating care wasn't clear during your visit. I will address this feedback with our team to ensure we're doing everything possible to provide a pleasant guest experience going forward, but if you'd like to talk about this directly, I also invite you to give me a call. Best, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

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