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Northside Lexus

Spring , TX

4.9
6,623 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,623 reviews

August 01, 2021

I just bought my first Lexus and I am well pleased. When I decided to buy the RX 350, my sister (who also owns an RX 350) introduced me to her salesman Eddie Washington. Thank you Eddie for your great custo More

by c.clay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Aug 02, 2021 -

Northside Lexus responded

Thanks for posting about your experience. It is our goal to find the best option for shoppers and we're glad to hear that Mark and Eddie helped you into a Lexus RX 350. On behalf of everyone at Northside Lexus, congrats and safe travels!

August 01, 2021

Eric and Caleb were great! I felt they both understood our needs and communicated accordingly to problem-solve our concerns. Pat in service was very quick to contact Eric when I was in the service dept. w More

by AmyR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Pendergast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Fuller
Aug 02, 2021 -

Northside Lexus responded

Hi Amy, Thanks so much for the excellent review of Northside Lexus. We're pleased to hear that you enjoyed working with Eric and Caleb. It's great that our team could help you out. Thanks for your business!

August 01, 2021

Very pleasant exotic. Drove in from out of state. Told the sales lady what I wanted. I picked up my beautiful new car the next morning. More

by SMTHOMASBRUSLY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Aug 02, 2021 -

Northside Lexus responded

Thanks for trusting Northside Lexus with your business. We're thrilled to hear that our team helped you find the best option!

August 01, 2021

This dealership was awsome. However Micheal Featherstone was amazing!! He was friendly, professional but most of all he was present and communicating throughout the entire process. He is definitely an asse More

by Rozz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 01, 2021 -

Rozz responded

Thank you Micheal Featherston for your great customer service and your friendliness. Thank you for being present and communicating throughout the entire process. You made everything easy

Aug 02, 2021 -

Northside Lexus responded

Thank you for taking time to commend Michael and share this feedback about your experience. We expect all of our team members to deliver five-star service so I appreciate you bringing these issues to my attention. This will be a training opportunity for us, and if there is anything further that I can do to assist you, please don't hesitate to reach out. Safe driving! Tim Karmout - General Sales Manager - 281-569-3308

August 01, 2021

The nicest, fastest and stress free car purchased I ever experienced! The customer service was above and beyond. The sales Person Mike was very professional and definitely knows what he’s doing, as well as More

by ematuran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Northside Lexus responded

Thank you for the amazing review! We're glad to hear that Mike and the Northside Lexus team set a new standard in your car buying experience, and we hope the new ride exceeds expectations! Safe travels!

August 01, 2021

I was really impressed with the customer service. The process went very smooth. Mike was the coolest salesman. We are excited about the Lexus. Awesome More

by Tracey Welcome
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Driskill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 02, 2021 -

Northside Lexus responded

We're glad we could make your buying process a great one, Tracey! Thank you for your business, and safe travels in your new Lexus! See you soon! - your friends at Northside Lexus

August 01, 2021

Micheal Featherstone was amazing!! He was friendly, professional and attentive. I want to thank you for his outstanding customer service!! Thank you for allowing my purchase to be easy. You Rock!! More

by Rozz
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 02, 2021 -

Northside Lexus responded

Thank you for reviewing Northside Lexus and for giving a shout-out to Michael. We wish you safe travels in your new ride!

August 01, 2021

Nick Makrakis is an awesome salesman to work with. He stayed in contact with me and helped me search for my new vehicle. The price we negotiate was very fair. Its a win win for everyone! More

by NOODLE70A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Northside Lexus responded

Here at Northside Lexus, we really appreciate you taking the time to leave us this awesome review, and are so glad to hear Nick was wonderful to work with during your search for a new vehicle. Thank you!

July 31, 2021

One of the best Car dealers in Houston, dependable, gives you more options on cars and payments, I will recommend it to my friends, great service. More

by A_A_ALFARO
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Busboom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Northside Lexus responded

We're happy to hear that the Northside Lexus team took such great care of you. Safe travels and enjoy the ride!

July 30, 2021

Our experience with Northside Lexus was excellent. The facility is beautiful, clean and spacious. The buying process can be lengthy so we greatly appreciated the comfortable environment. The entire staff More

by 11garcia.ana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Calderon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Northside Lexus responded

It's great to hear that you loved working with Northside Lexus. We're pleased that Javier made your purchasing experience seamless and that he had effective communication and great customer service. Thanks for your business, and we look forward to helping you out again next time.

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