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Northside Lexus

Spring , TX

4.9
6,623 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,623 reviews

August 05, 2021

My sales person was fantastic, very professional and handled everything in a timely manner. I didn’t really appreciate his manager trying to change his mind about me taking the car to have it inspected. More

by GANT.KIM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Northside Lexus responded

While it is great to hear that you enjoyed your car shopping experience, the rest of your review is concerning to read. We strive to make the purchasing process go smoothly for our guests, and I am sorry that this was not better reflected in your time working with us. I apologize for the way you were treated during your visit and assure you that we will use this feedback to prevent this from happening in the future. If there is anything more I can do to assist you or anything else you would like to share, please don't hesitate to give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

August 05, 2021

Very helpful once they seen what I needed and what I was dealing with. Manager let me use the demo for as long as he could so I can get my dad to co-sign More

by martinezmelina24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes, Danh Nguyen
Aug 05, 2021 -

Northside Lexus responded

Thank you for reviewing us! We appreciate your support and are happy to hear that you had a successful time working with the Northside Lexus team. Drive safely, and we hope to earn your business again down the road!

August 04, 2021

Donnie Holcomb went above & beyond to get me in my Rx350 with little to no haggling, run around or waiting period!! We will be repeat buyers! More

by Linda.stout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Northside Lexus responded

Thank you for the great review, Linda! We are thrilled to hear that you had such a successful purchase experience working with Donnie. Drive safely in your new Lexus RX 350, and we hope to see you again at Northside Lexus!

August 04, 2021

Eric was very easy to deal with. I knew exactly what I wanted and he made it happen. The delivery process was over and above expectation. More

by Herb Tarlick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Fuller
Aug 04, 2021 -

Northside Lexus responded

Congratulations on your purchase, Herb! We are thrilled that the buying and delivery processes were so smooth and seamless and we will pass along your appreciation to Eric. Thank you from all of us at Northside Lexus!

August 04, 2021

Chase the sales rep was outstanding. He was friendly not overbearing, patient and made the process so easy. Caleb the finance person made the process so easy and fast. I have never bought a car more efficie More

by kerstinrichardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Fisher
Aug 04, 2021 -

Northside Lexus responded

At Northside Lexus we're here to help you to purchase with ease! We're delighted to hear that Chase's friendliness and patience stood out to you and that Caleb kept things efficient as well. We're so grateful for your review, and if you should need anything down the road we'll be here!

August 03, 2021

Easy experience. In/out in 2 hours. Jared made the process very simple. Finance department also was easy to deal with. We will definitely buy again. More

by jimbonz501
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared States
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Northside Lexus responded

Thanks for the excellent feedback, Jim - we're glad the Northside Lexus team could make your purchasing experience a breeze! Safe travels, and we hope to see you again down the road!

August 03, 2021

My experience was outstanding thanks to Mr. Kidd and the rest of the staff. I would recommend my family and friends! And what an amazing Dealership More

by CindyK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Kidd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Northside Lexus responded

It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we look forward to seeing you next time! - Northside Lexus

August 03, 2021

Herb was very helpful and patient. He obliged our requests. He made the process smooth and painless. I would recommend Northside Lexus and Herb in specific. More

by JUSTINBEWLEY1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Northside Lexus responded

Thank you for the excellent review, Justin - and welcome to the Northside Lexus family! We hope to see you back again soon!

August 03, 2021

Very easy to work with. Beautiful, clean show room and friendly staff. This is my second vehicle that I have purchased from Northside Lexus. Rex Bomar was extremely helpful in finding my RX 350. More

by WILLIAMBROWN6127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Northside Lexus responded

Thank you for the great review, William! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Rex and the Northside Lexus team. Drive safely in your new Lexus RX 350, and we hope to see you back!

August 03, 2021

Ashley Nguyen provided with an excellent service. Smoothest car buying experience ever. Kept me updated with timely communication. Attention to detail was impeccable. Would love to recommend this dea More

by Ravisajja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ram, David Ortiz, James Vu
Aug 04, 2021 -

Northside Lexus responded

We truly couldn't have asked for a better review. Thank you for your positive feedback and kind words - and enjoy your new car! - the Northside Lexus team

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