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Northside Lexus

Spring , TX

4.9
6,571 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,572 reviews

April 29, 2024

Overall decent experience. Needed more communication. I don't anything else to add at this time. More

by braddorsey7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Makrakis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Northside Lexus responded

Thank you for leaving Northside Lexus a four-star review! We are glad that you had an overall positive experience. Your feedback on our communication is appreciated and will certainly help us improve in this area. See you next time!

April 28, 2024

Very good detailed and professional services but trade in services need more improvement for service More

by lbliao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We appreciate your feedback and are glad to know you found our services at Northside Lexus professional. We'll definitely take note of your comments for future improvements. Thanks!

April 28, 2024

Pretty much stays with the prices given. Does not down in price much!!! Got beautiful car!! More

by CINDYMCARLOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

Cindy, we're sorry to see your experience fell short of our 5-star standards. It's our goal to ensure all pricing remains consistent and transparent, and if you have any additional concerns we invite you to please reach out, as we are more than happy to discuss this further. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

April 28, 2024

Beautiful facility - Needham is the reason I have 3 transactions with the company. Lack of negotiation on sticker price is an unfortunate sign of the times More

by swartzy66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We appreciate your continued business with Northside Lexus and are glad to know Needham has been a positive part of your experiences. We understand the frustration around price negotiations, especially in these times. Thanks for sharing your feedback!

April 28, 2024

The process was good and Erica is FANTASTIC. Financing and paperwork portion was slow and unorganized. More

by morganmanganbcs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We appreciate your feedback, Morgan! It's great to know that Erica provided fantastic service during your visit at Northside Lexus. We're sorry for any delay in the financing and paperwork process, we'll definitely work on improving this aspect. Thanks again for sharing!

April 28, 2024

Good service, mark was very personable, nice personality, no pressure, I would buy again from him More

by larry.lapko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

Larry, we're delighted to hear that Mark offered a warm welcome! We look forward to seeing you again next time at Northside Lexus!

April 27, 2024

I was impressed. Very nice experience and I feel like Lexus is always gonna be the car for me ;) More

by kbrennan43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We are so grateful to have you as part of the Lexus family. Thank you for supporting Northside Lexus, and see you next time!

April 27, 2024

The service and attention to the customer was astounding. Financing did an amazing job and this was the quickest buying experience I’ve ever had. More

by jasonred13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We're delighted to know you had a quick and efficient buying experience at Northside Lexus! Our team is dedicated to providing top-notch service. Thanks for the positive feedback, we appreciate it!

April 27, 2024

Professional and friendly employees that are very knowlegeable about their vehicles and the no pressure approach to sales. More

by al_tate1955
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We're glad to know you appreciated our professional, friendly team and no-pressure approach at Northside Lexus. Thanks for the positive feedback!

April 27, 2024

Very good location and facilities,sales and loan personnel. Clean pleasurable dealership. Get rid of this requirement. More

by S-PONCIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Northside Lexus responded

We're glad to know you enjoyed our location, facilities, and team here at Northside Lexus. We appreciate your feedback!

Apr 29, 2024 -

S-PONCIO responded

Great dealership

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