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Northside Lexus

Spring , TX

4.9
6,624 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,624 reviews

August 14, 2021

Lots of options. Didn’t feel pressured one bit. Could Lots of options. Didn’t feel pressured one bit. Could use more friendliness knowing how much I spent. Sales rep was professional but not friendly More

by NICE_CHUKWU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Northside Lexus responded

Thank you for taking time to share this feedback. We want the best for our customers and I will pass your review along to the right people. If there is anything further that I can do to assist you, please get in touch. Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

August 14, 2021

The staff were very friendly and knowledgeable.. They made my purchase easy. They pointed out to me the features pessary to drive home. I love my new car. More

by JRILEY9
Recommend Dealer
Yes
Employees Worked With
Bobby Bosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 16, 2021 -

Northside Lexus responded

Thanks for stopping by to review Northside Lexus! We're elated to hear that we made your purchase smooth and simple, and we hope you continue to love your car for years to come. Safe travels!

August 14, 2021

Service is incredible everything went very well and a good flow with all the people involved. I also loved the bow on my new purchase Thank you More

by LILYTREVINO73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Aug 16, 2021 -

Northside Lexus responded

Thank you for the amazing feedback, Lily, and congratulations on your new vehicle! We hope you love it for years to come. See you next time! - the Northside Lexus team

August 14, 2021

Excellent service, info, excellent sales persona repeat. Josh Keogh is very personable, helpful, informative. Second leasing with him. Easy purchase will be back again! 👍👍 thank you More

by fenixenv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Northside Lexus responded

What a great review! Thank you for trusting Josh and the Northside Lexus team to pair you with the right vehicle on another occasion - we hope it exceeds your expectations! Safe travels and see you next time!

August 14, 2021

I recently traded in my vehicle here and let me tell you it was hands down the best service I’ve received from any dealership I’ve ever been to. Jason was so straight forward and just made the process so More

by carlosgarcia9483
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Yeomans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Northside Lexus responded

What a fantastic compliment, Carlos! It will be our pleasure to share with Jason how much you valued his efforts to make the process a smooth one. At Northside Lexus our team goes above and beyond at every opportunity! Your 5 star rating means so much to our team and we hope we'll get more chances down the road to provide you with more outstanding care!

August 13, 2021

It was a great experience with Nathan Makrakis at Lexus The Woodlands. This young gentleman is a natural and take his job to his heart. He’s honest and straightforward unlike most car salesmen that’s usual More

by ben-kent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Northside Lexus responded

While we appreciate the kind feedback about Nathan, the rest of your feedback is concerning to read. We want the most for our guests, and it is disappointing to hear that you are not completely satisfied with your new vehicle. I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

Aug 17, 2021 -

ben-kent responded

Hi Nick - Thanks for your reply. You are absolutely right that I am not 100% satisfy with this purchase which is very-very disappointed. Anyhow, it looks like I’m stuck with it for a very long while or until the lease is terminated. I would love to discuss with you but don’t want to sound like a whiny plus not sure what outcome you could do to change my disappointment.

Aug 23, 2021 -

Northside Lexus responded

Please feel free to reach out to me at any time. Thank you, Nick Christianson - New Car Sales Manager 281-569-3324

August 13, 2021

Victoria DeHoyos went over and beyond to provide the type of customer service that you would expect from a Lexus dealership. She made my car buying experience simple and worry free. More

by derekhight26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria DeHoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Northside Lexus responded

Derek, at Northside Lexus we believe that purchasing a car should be simple and worry free! It's outstanding that Victoria went above and beyond for you and that it made your experience so memorable. We're grateful that we've earned your business and we hope you enjoy your new Lexus!

August 13, 2021

This is my first experience with a Lexus dealership, and I could not be more pleased. Everyone was very helpful and kind. I had a wonderful sales person there who was very patient and answered a lot of ques More

by jemorgan0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Northside Lexus responded

We are so pleased we could deliver a five-star first-time buying experience for you! It's important to us that we send our guests home in cars they love, so we wish you the best in your new ride. Thank you for choosing Northside Lexus!

August 12, 2021

Excellent experience with our sales rep NathanVery Excellent experience with our sales rep Nathan Very friendly, professional and knowledgeable We recommend the dealership and Nathan highly. We wer More

by Marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 12, 2021 -

Northside Lexus responded

Thank you for the great review, Marty! We're so glad to hear you're satisfied with the work of our team, and we'll be sure to pass your kudos along to Nathan. Safe travels! - the Northside Lexus team

August 12, 2021

This is the first time that I had a fast transaction that included excellent service. We were treated as their top priority even after closing time. I will definitely recommend to other people. More

by BOB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Needham Shotwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Northside Lexus responded

Thank you for the excellent review! Treating each of our guests as a top priority is our goal, and we are proud to hear this was reflected during your service visit. We appreciate your support and wish you all the best in your new ride! - Northside Lexus

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