Northside Lexus

Very professional and responsive. I dealt with Mason Wroxtin. I felt ver good about my purchase. Price was good compared to other Lexus dealerships and had a better inventory of cars. I did not get my Wroxtin. I felt ver good about my purchase. Price was good compared to other Lexus dealerships and had a better inventory of cars. I did not get my 1st choice-was sold before I could make an offer. More

Rex Bomar made the purchase of my new Lexus easy and hassle free. I was very happy with the process and the time it took to get the deal done. I even had to bring my car back the next day for a little i hassle free. I was very happy with the process and the time it took to get the deal done. I even had to bring my car back the next day for a little issue and he helped get it resolved ASAP like he said he would. I highly recommend Northside Lexus and Rex. More

Great experience. Micheal Featherstone was very attentive and helpful. Financing was quick and easy. All the gentlemen who assisted were excellent, well mannered and kind. and helpful. Financing was quick and easy. All the gentlemen who assisted were excellent, well mannered and kind. More

As a new customer to Northside, As a whole I felt the customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I neede customer service experience could have been much better for me. During my experience there many employees passed me and never acknowledged if I needed assistance as if I did not belong there. My sales person Mason did approach me initially as I was looking at vehicles and I did eventually purchase as you know but I was disappointed in the service that my sales person gave me in the end because he failed to explain many features on my vehicle and I just felt like I was just a another sale, Thank you and here you are. I know that we are in a pandemic and we should limit our communication time in close proximity as much as possible but I would have been willing to stand out of the car while he explained features versus going home and trying to learn them all on my on and nevertheless and not explaining when I should be returning for my services etc. I pride myself in great customer service because I am a Nurse Manager and care for individuals daily and know the importance of quality care and for coming and purchasing first time from Lexus I definitely did not feel like I received The Red Carpet treatment as others have stated they received. Yes I did purchase the vehicle because I look liked it and Mason did assist me some with my purchase but there is a lot more he needs to improve on with making sure his customers are satisfied! More

Professional staff, beautiful store, good, friendly & considerate service department. Timely service with a complimentary loaner was a plus. Follow up by sales to verify happy with purchase. considerate service department. Timely service with a complimentary loaner was a plus. Follow up by sales to verify happy with purchase. More

I enjoyed the no pressure car buying experience and did not feel like I had to “haggle” to get a price I was satisfied with. I have gone to this dealership twice and both times the experience was not as st not feel like I had to “haggle” to get a price I was satisfied with. I have gone to this dealership twice and both times the experience was not as stressful as other times I have shopped for or purchased a vehicle. I bought my More

Excellent Customer service! John Hankins is the best!! Friendly salesman and is very professional in every sense of the word.My wife and I have bought cars from Northside Lexus for the last 22 years. I hi Friendly salesman and is very professional in every sense of the word.My wife and I have bought cars from Northside Lexus for the last 22 years. I highly recommend Northside Lexus!! More

Pleasant experience starting with front desk. Felt at home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. home… great common area that provided work space, soda and coffee. My sales professional is Jason Y. Ask for him. More

Beautiful facility and professional and friendly throughout. I purchased a used Lexus and the entire experience was fantastic! Hopefully it will be a great used vehicle but I was very impressed with throughout. I purchased a used Lexus and the entire experience was fantastic! Hopefully it will be a great used vehicle but I was very impressed with my salesman and Northside. More

The person who helped me, Jesse Besboom, could not have been nicer. Low pressure, relaxed atmosphere. One of the best car buying experiences I’ve ever had. been nicer. Low pressure, relaxed atmosphere. One of the best car buying experiences I’ve ever had. More