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Northside Lexus

Spring , TX

4.9
6,624 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,624 reviews

August 22, 2021

Ashley, our sales rep, was absolutely fantastic. My wife stated that was the best car sales person she had ever dealt with. Our entire experience at the dealership was outstanding. More

by rtempleton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Northside Lexus responded

What a wonderful review! We are overjoyed to hear that you and your wife had such a positive experience working with Ashley to get into your new vehicle. Thank you for trusting Northside Lexus with this purchase!

August 22, 2021

Our salesman, Josh, was amazing, and the girl who walked me through my new car was wonderful! Beautiful dealership! Tiffany was very helpful in walking me through my née car! More

by Shelly Gregurek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Carmona was so nice and helpful!
Aug 23, 2021 -

Northside Lexus responded

Thanks for the great review, Shelly, and for trusting the Northside Lexus team to pair you with the perfect vehicle! We hope you love it for years to come. Safe travels!

August 22, 2021

Dealership was clean and everyone was very professional. Mason was very helpful and willing to wait on me while we test drove a few cars and I pushed every button to make sure everything worked properly. De More

by aaronjdvorak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Wroten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Aug 23, 2021 -

Northside Lexus responded

Your positive feedback and recommendation mean the world to us! Thank you for being a valued Northside Lexus customer, and let us know if there's anything else we can do to assist. Safe travels!

August 22, 2021

The sales representatives were great! The finance associate we worked with seemed to struggle with responding to our questions professionally and accurately, that was disappointing. More

by Carrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gilmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Sep 01, 2021 -

Northside Lexus responded

Carrie - While it is great to hear that you enjoyed your experience with our sales team, the rest of your feedback is disappointing to read. We want the most for our guests, and it is disappointing to hear that we left the wrong impression. I would appreciate the chance to speak with you to answer any questions you have and see if I can help clear things up. If you are willing to discuss this, please give me a call at your earliest convenience. Thank you, Doug Gilmer - Finance Manager - 281-569-3477

August 21, 2021

Very professional sales experience. Everyone was Very professional sales experience. Everyone was helpful and polite. I would certainly recommend Northside Lexus for your automotive needs. Danh t More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Vu, Hamilton Dawes, Danh Nguyen
Aug 23, 2021 -

Northside Lexus responded

Jack - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful purchase experience working with Danh and the Northside Lexus team. Drive safely in your new vehicle, and we hope to see you back!

August 20, 2021

My sales agent Ashley Nguyen and the finance manager Marcus were amazing to work with from start to finish!!! I am so excited about my new car! More

by klwilson75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2021 -

Northside Lexus responded

We love that you're so excited about your new car! We'll be sure to share your compliments with Ashley and Marcus and they'll be so happy to hear them. We're so glad you chose the team at Northside Lexus to assist you with your purchase and we hope every mile is as exciting in your new car as the first!

August 20, 2021

James Vu was very good and thorough. He made the whole process very smooth. My only problem was with Caleb in Finance for cancelling a Tire protection plan and service plan. He tried to discourage me by s More

by MFINNEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Sep 01, 2021 -

Northside Lexus responded

While we appreciate your positive words about James, it is concerning that your financing experience fell short of our high standards. I will discuss this with my team so we can improve our processes for the future. In the meantime, if there is anything I can do to make you a happy customer, I would be more than happy to speak with you directly. Thank you, Doug Gilmer - Finance Manager - 281-569-3477

August 19, 2021

Friendly service and fear prices can beat competition many ways. They don’t put pressure on you like forcing you like other places. Really good service! Everyone really nice. I will highly recommend More

by javierherrera535
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Postma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Craioveanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Finley
Aug 19, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us your kind feedback! We are proud to hear we could deliver a five-star experience. Take care and have a great day! - Northside Lexus

August 18, 2021

It's very pleasant at the dealership;staff is friendly and helpful. The service is at a high level. Also my wife really liked coffee. More

by dmchebur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Fisher
Aug 18, 2021 -

Northside Lexus responded

Thank you so much! We are delighted to hear that you and your wife had a positive experience during your recent visit to Northside Lexus. Have a wonderful day!

August 18, 2021

The dealership staff were all knowledgeable and accommodating throughout the experience. The whole experience was very pleasant and the purchase was smooth. Overall Very happy! More

by MMITCHELL101020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael assisted danh as well. Unsure of last name. , Danh Nguyen
Aug 19, 2021 -

Northside Lexus responded

Thank you for the great feedback! Hearing that your visit with us was knowledgeable and accommodating lets us know that we're making all the right moves. All of us at Northside Lexus hope you enjoy the new ride!

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