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Northside Lexus

Spring , TX

4.9
6,624 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,624 reviews

August 25, 2021

Very easy to deal with and made my purchase very quick and hassle free. I’ve purchased several vehicles from Northside Lexus and will continue to return. More

by kgant11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Northside Lexus responded

Thank you for taking the time to leave us with your excellent review! We're happy to hear our team was able to demonstrate our commitment to great service and provide a seamless car-buying experience. Enjoy the new ride! - Northside Lexus

August 25, 2021

Everyone at the dealership treated me like a friend. I Felt welcomed. The dealership is a big and beautiful place to see. Looking forward to visits for my service. More

by fliploz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Northside Lexus responded

It makes us happy to hear we're delivering the warm and welcoming customer care we aim for! Thank you for taking your business to Northside Lexus - we'll see you at your service visit!

Aug 26, 2021 -

fliploz responded

Great! Thank you to everyone that helped again!

August 25, 2021

The vehicle basically sold itself. The sales man was very rude and barely wanted too respond too my text if things did not go his way!!!! As a veteran of the US armed probably the worst car buying expe More

by CEWANEEWASHINGTON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Vu, John Hovenden
Sep 17, 2021 -

Northside Lexus responded

Thank you for taking the time to speak with me directly today. I appreciate you letting me know about your experience at our store. We strive to treat each and every customer like a guest in our home this is why we are one of the highest-rated dealerships in Houston. Below-average scores are not the norm here. If you need to contact me directly for anything please do not hesitate. Thank You.

August 25, 2021

My salesperson John was great , very knowledgeable and courteous! Came in on his day off to take care of us. The dealership is fantastic with all the modern upgrades More

by JDANEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Hovenden
Aug 25, 2021 -

Northside Lexus responded

We're glad the Northside Lexus team took such great care of you! Thank you for the kind words about our facility and staff - we hope to see you again down the road!

August 25, 2021

Warm, welcoming, courteous staff and amazing, patient Randy Covert who helped us navigate the buying process. Extremely pleased with Randy’s guidance and love the car we chose. More

by jennaustin92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Pollino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Northside Lexus responded

Warm, welcoming, and courteous are three words we aim to live by! Thank you for the kind feedback about Randy and the Northside Lexus team - we hope you continue to enjoy your ride for years to come. Safe travels!

August 24, 2021

Joe Finley was great. And the lease process (which in most places is a long painful process) was smooth and painless. Joe had us done and in the new car in 15 minutes. We will be back for our next ca More

by eh1996a11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe finley, Joseph Finley
Aug 24, 2021 -

Northside Lexus responded

Thanks for the excellent review! We're so pleased to hear that you loved working with Joe and that your purchasing process was quick and easy! We can't wait to see you again next time.

August 23, 2021

I came to the dealership and told them what I was looking for and how much I wanted to spend; a week later Chase called me with several options. I’m very pleased with my purchase and the service. More

by marniemelinder13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Fisher
Aug 23, 2021 -

Northside Lexus responded

Marnie - Thank you for taking the time to share! We are proud to have earned your business and happy to hear that you enjoyed your time working with Chase. Drive safely in your new vehicle, and we hope to see you back at Northside Lexus!

August 23, 2021

Easiest car buying experience of my life. John was awesome! I was in and out of the building with keys in hand in under an hour. More

by daniel.burkeen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hankins, James Vu
Aug 23, 2021 -

Northside Lexus responded

Daniel, at Northside Lexus we believe that purchasing a vehicle no longer needs to be a day long process. We'll do all we can to make your visit efficient and get you into the perfect car for you. We'll be sure to share your kudos with John and we're so glad you stopped by our dealership!

August 22, 2021

We were very pleased with our experience at Northside Lexus. It’s a 1st class, top of the line place to purchase a vehicle. Impressed is an understatement. More

by bjedwards15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Northside Lexus responded

This review truly made our day - thank you so much! We're thrilled to hear we're providing the top-tier customer experience we aim for, and we sincerely appreciate your business. Safe travels, from the entire Northside Lexus team!

August 22, 2021

I have bought my last three vehicles from Northside Lexus. Thank you Michael for another great experience!!! When it’s time for my next vehicle I will definitely choose Northside Lexus again. More

by tgillory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Northside Lexus responded

Your loyal business and confidence in our team mean the world to us! Thank you, from all of us here at Northside Lexus - we look forward to seeing you again next time you're in need of a new ride! Safe travels!

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