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Northside Lexus

Spring , TX

4.9
6,624 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,624 reviews

August 29, 2021

All personnel were very professional, kind, informative, and most importantly, supportive. I did not even sniff a single drop of greasiness from the staff, and that meant a lot to me. I am a very satisfied More

by derekshess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria DeHoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ortiz, James Vu
Aug 29, 2021 -

Northside Lexus responded

Thank you for the great review, Derek! We are thrilled to hear that you had such a successful experience working with the Northside Lexus team. Drive safely, and we hope to earn your business again down the road!

August 29, 2021

The best service in town i recommended all people want to buy Lexus go the dealership I appreciate to My salesman he very helpful hornet guy show me everything thing and answer all my questions before I my More

by moli.prom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erica Pollino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Northside Lexus responded

Thank you so much for recommending Northside Lexus! We're always happy to answer any questions that arise so that you can feel confident in your purchase. We're grateful that you selected our team to do business with and we hope you enjoy driving your brand new Lexus RX 350!

August 29, 2021

Super smooth and easy. Everyone we dealt with was friendly and accommodating. Car we purchased was in great condition. Entire staff we interacted were helpful. More

by DEREKBONESTEEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Northside Lexus responded

Derek, our team loves hearing that they made your experience so outstanding! We take great joy in our ability to accommodate our guests and are so glad your visit felt so simple. Many thanks for confiding in Northside Lexus and we wish you safe travels on the road ahead!

August 28, 2021

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by ANTHONY.TULLOS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aniekan Edem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Featherstone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Northside Lexus responded

Thank you for leaving Northside Lexus your five stars, Anthony!

August 28, 2021

My car buying experience was enhanced by Joe Finley and Ashley Nguyen. They were extremely knowledgeable and infinitely patient answering my many questions. They are a great team! More

by Jeanisaly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Finley, James Vu
Aug 29, 2021 -

Northside Lexus responded

Thank you for the great review! We are glad to hear that you found the right vehicle working with Joe and Ashley. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Northside Lexus down the road!

August 28, 2021

The dealership had a name - Rex Bomer. At whose desk I arrived after looking at Mercedez GLC, Audi Q5 and a couple of other dealership/people that had RX350. But Rex Bomer is a professional that I knew I More

by aneraz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Bomar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Northside Lexus responded

It's phenomenal to hear that your trip out to Northside Lexus was worthwhile! Rex will be delighted to hear that his professional efforts were so appreciated. We're glad that your time with finance was so positive as well. Congratulations on your new Lexus RX 350 and we look forward to seeing you again when you swing by for your plates!

August 27, 2021

The whole process went by quicker than I expected. I got to test drive and then soon after, started on the paperwork. Also, I was able to ask multiple questions and I got them all answered in the Finance de More

by Lydia Martinez
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Northside Lexus responded

Lydia, thanks for the excellent review! We're pleased that you had a simple and straightforward purchasing process and that we could answer all your questions. Thanks for your business here at Northside Lexus!

August 27, 2021

The experience was professional, fast, and efficient! Ashley Nyugen was responsive and AWESOME! No questions were unanswered and there was no gamesmanship or deception, great new car buying experience More

by janfre02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Northside Lexus responded

"Professional, fast, and efficient" are all words we love to see. Thank you for posting a wonderful review about Ashley! We are delighted that she made it easy for you to get into your new vehicle. Congratulations from our Northside Lexus team!

August 27, 2021

They don’t care about how their customers feel when a complaint about how someone was blatantly rude and disrespectful. They act like you need them more than they need you. More

by Bluez20
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rex Bomar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Aug 27, 2021 -

Northside Lexus responded

Hi Bluez20, I am sorry you had a bad experience at our dealership. We strive to take care of every customer at a very high level, and this kind of review is unusual for our store. Please call me direct at 281-569-3345 so that we can get more feedback on what happened and how we can address it. Thank you

August 27, 2021

Clean and my salesman was knowledgeable Car was clean. They showed me the highlights of the car The dealer was very very efficient when it was time to pick up my car More

by deliliah22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Northside Lexus responded

Deliliah, it's excellent that our team's efficient and detailed care made your experience so fantastic. It means so much that you put your trust in Northside Lexus to assist you with your automotive needs and we hope we'll get the chance to work together again down the road!

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