Northside Lexus

New Dealership location is awful . Very had to get from the south . My salesman is the only reason I bought my fourth Lexus there. The financial closing was good and informative but I did not add anything the south . My salesman is the only reason I bought my fourth Lexus there. The financial closing was good and informative but I did not add anything . I will check out the Service Dept in a few months but believe service will be excellent as I have come to expect The technician who was suppose to explain the computer aspects was busy with another customer and could get to me . So my salesman explained a few fundamentals an I Left with a request to arrange a follow up appointment . In summary : The facilities are first class but hard to get to . I would say you wasted your money moving. The sales people are excellent Disappointed in the drive out process to get familiar with my be GX Thanks More

Being a previous salesman at a Lexus dealership in Pleasanton Ca. (18 years-Now retired)I was extremely Satisfied with the Sales Manager (David Perry), Finance manager and Sales Consultant (Josh Keoug Pleasanton Ca. (18 years-Now retired)I was extremely Satisfied with the Sales Manager (David Perry), Finance manager and Sales Consultant (Josh Keough) My wife and I had a World Class Experience due to Mr. Keough. We were referred to the Sales Manager by Kyle Galindo who takes care of our 1999 ES300 Thanks for the Professional and Courteous Service these Gentlemen provided Glen & Lee Ellen Brown More

It seems that every time I go have service, there are additional "services" needed on my car. My ES350 is my most favorite car Ive ever owned. Originally, I would take my car in for the recommended se additional "services" needed on my car. My ES350 is my most favorite car Ive ever owned. Originally, I would take my car in for the recommended service and it was good, however, the time before this last one there were issues. The cost of the services were extremely high and the work wasn't done correctly. This resulted in recent a free oil change with a detail. I sincerely appreciate the offer. I also appreciate that Northside was willing to pick up my car, do the service and bring my car back to me. Rueben called to tell me that I needed 4 new tires. He said that most measured 4/32 and one measured 5/32. He gave me a quote of over $1200 for Michelin tires with a front end alignment. I got a quote from a local tire company for those tires for under 900. I told him to just return my car. After that, he called to tell me that someone put the wrong lug notes on my new wheels. (I had called Northside for a quote for new wheels and was told they couldn't find anything. ) He proceeded to tell me that the tires may fall and the may not. Apparently Northside was ok with your driver bringing my car back to me even if thev tires might fall off. I asked how much new lug nuts would be and he quoted me $180. Once again, I checked wheel shops and was told my lug nuts are perfectly fine. I took my car to a well known tire shop today and they showed me with their instrument that my front tires were at a 5/32 and a 6/32 and the back tires were at 9. It's pretty frustrating that such a high end vehicle dealership has to try to scare a customer into buying different products just to make money. I am a female and typically my dad would guide me. My dad passed away and I was hoping I could trust this dealership since it is high end. I do not appreciate that it makes me feel as because I'm a female I am being misguided. More

Beautiful waiting area. Professional staff. Nice atmosphere. Nice restrooms. Good salesperson. Good car delivery prep. atmosphere. Nice restrooms. Good salesperson. Good car delivery prep. More

Beautiful building, as well as a super friendly and easy to work with sales team. They found us exactly what we needed without pushing things we didn't need or want. Easy experience and we will be back here to work with sales team. They found us exactly what we needed without pushing things we didn't need or want. Easy experience and we will be back here next time. More

Absolutely beautiful and big? All employees are very nice and helpful!!! Love it, love it!!! and helpful!!! Love it, love it!!! More

Excellent and prompt service, straight to the point on the transaction. Honest people, was a good experience the transaction. Honest people, was a good experience More

Great experience. Very transparent deal. Javier went the extra mile to get the vehicle options I wanted. the extra mile to get the vehicle options I wanted. More

I have bought 3 cars from Nothside LexusNeedman Shotwell Need I say more. Love my salesman Shotwell Need I say more. Love my salesman More

I had a great experience with Mason at Northside Lexus. He was very attentive and allowed me to see all of the vehicles that match my interest as well as some that I would’ve never looked at. With that sa He was very attentive and allowed me to see all of the vehicles that match my interest as well as some that I would’ve never looked at. With that said, I went in there thinking I would leave in an SUV and instead I left in a car. Thank you so much for your patience and assistance! The entire buying experience was so easy starting with the great customer service at Mason provided to the financing department they got me in and out the door in no time. I would definitely recommend this location not only for the great customer service but for their great selection of vehicles. More