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Northside Lexus

Spring , TX

4.9
6,886 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,886 reviews

December 23, 2021

I’ve purchased many vehicles through the years, and this was one of the best/easiest. The sales consultant Nick Makrakis was honest, friendly and efficient. They have enough finance associates, so you don’ More

by Neal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava Pierce, James Vu
Dec 27, 2021 -

Northside Lexus responded

Hi Neal - It makes our day to hear that our team delivered the best car-buying experience you have ever had! Thank you for choosing Northside Lexus and for sharing your feedback about Nick and Ava. Safe travels until we see you again!

December 23, 2021

My wife and I visit to Northside Lexus was exceptional. Nick and Nathan were very professional and efficient. I would recommend Northside Lexus to my family and friends. And again I would like to say 'Kud More

by EES.SMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Christianson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Northside Lexus responded

We're glad you had a terrific experience with our team, Edward and Fran! Thank you for the tremendous review and for taking your business to Northside Lexus - we'll be here if you need us down the road! Safe travels!

December 22, 2021

This is definitely one of the nicest, cleanest, most inviting dealerships I’ve ever been to. And for my first ever new vehicle purchase Joe Finley made the process very easy from the first day I texted More

by PeePee0122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joseph Finley
Dec 23, 2021 -

Northside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such an outstanding purchase experience working with Joe and the Northside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

December 22, 2021

I highly recommend Northside Lexus and our sales specialist Donnie. Straight forward pricing, no last minute extras or gimmicks. In and out in around an hour, this is how buying a car should be. We More

by Danny M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Dec 23, 2021 -

Northside Lexus responded

Danny, thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Donnie and the Northside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 21, 2021

I have been a client of Northside for over 10+ years. I I have been a client of Northside for over 10+ years. I always have an excellent experience at Northside Lexus! Joshua Keough is always extremely hel More

by Trish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Northside Lexus responded

Thank you for taking the time to let us know that we're doing a good job! We will certainly pass along your kind feedback to Joshua and the rest of the Northside Lexus team for making sure you were able to go home happy. Enjoy the ride, Trish!

December 21, 2021

Service was great, the process of buying a car was made easy. Our salesperson was very informative and helpful. More

by Patricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamilton Dawes
Dec 21, 2021 -

Northside Lexus responded

Thank you, Patricia, for the great review! We strive to provide our customers with an effortless buying process, and we are glad this was your experience at Northside Lexus. Enjoy your new car!

December 20, 2021

The epitome of Professionalism! Donnie is incredibly knowledgeable about the vehicles and the process. No pressure at any time. Easiest and quickest vehicle purchase I've ever made. More

by fiveapple_b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Vu
Dec 20, 2021 -

Northside Lexus responded

Congratulations on your purchase! We are thrilled that Donnie and the team made your experience so easy and efficient, and we will be sure to pass along your feedback. Thank you for choosing Northside Lexus!

December 20, 2021

I'm very disappointed as I took delivery of my 2021 Lexus 300h Hybrid that was dealer transferred from another dealership and the vehicle was dirty inside and out. I was promised that it would be detailed w More

by jcolburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Ansley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Atkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aniekan Edem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Northside Lexus responded

I am sorry that you're frustrated with the condition of your vehicle. We're always aiming for customer satisfaction, so it's disappointing to hear that we let you down in this case. We would have been grateful for the chance to make you a happy customer, but it sounds like we dropped the ball. I'll use this as an opportunity for improvement, and if there's anything else we can do for you, let us know. Best, Todd Sylvester - Fixed Ops. Dir. - 2815693420

Jan 03, 2022 -

jcolburn responded

I would like to have my vehicle detailed as it should have been done at delivery.

Jan 03, 2022 -

Northside Lexus responded

We would be happy to perform a complete detail on the vehicle. Just contact me to get it set up. Thank You Todd Sylvester 281-569-3420

December 20, 2021

He was very friendly, helpful showed us everything we needed ti know about the car.we o nly came to look and ended up buying. More

by CHERPOUNC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Northside Lexus responded

It's always exciting when our guests come in to browse, and we find them the perfect vehicle while they're visiting! We're happy that our team's assistance and expertise impressed you, and the entire Northside Lexus team congratulates you on your new car!

December 19, 2021

The service at this dealership is amazing! The sales staff is amazing as well. I highly recommend Nick. He just helped me with my second RX 350 and has made car buying a pleasant experience. More

by KATHY38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Analy Garcia
Dec 20, 2021 -

Northside Lexus responded

Kathy, thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Nick and the Northside Lexus team. Drive safely in your new Lexus RX 350, and we hope to see you back again down the road!

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