Northside Lexus

I was not happy at all, I feel like I was misled. . The ice cold air conditioner stopped working on day two - in which my mechanic informed me that the Freon had been charged for the sale, and then le . The ice cold air conditioner stopped working on day two - in which my mechanic informed me that the Freon had been charged for the sale, and then leaked out. In addition, stop leak had been put in the radiator, and then when I paid for ac repair, and it was working correctly, it broke the seal on the stop leak, and i had to replace the radiator. I was so lucky that I did not burn the engine with all of this going on and which I was unaware. So, the first week that I purchased the car, I had over $1,000 in repairs in which I had to make before I could drive the vehicle. I know when you buy a used vehicle, and sign an as is no warranty, that you take these chances. However, buying from a dealership such as Northside Lexux, I had a sense of naive trust that they would have at least checked the vehicle out prior to putting their dealership name on the sale. I was greatly disappointed and will not purchase from them again. More

Rex was extremely professional and made the complete transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making transaction as smooth as any consumer would expect. No pressure from Finance (Doug) but explained the pros of all options leaving the decision making to the customers, this is very important. More

Javier is professional and knowledgeable. Instills a sense of trust and care with customers. Creates a personal relationship with customers. Instills a sense of trust and care with customers. Creates a personal relationship with customers. More

We were misled when we bought our Lexus RX450H+ from Northside Lexus. When we ordered the car, we were not told that Lexus has a shortage of key fobs. Months later, when we picked up the car, we Northside Lexus. When we ordered the car, we were not told that Lexus has a shortage of key fobs. Months later, when we picked up the car, we were told the second key would be mailed to us shortly. After a month, we asked about the second key's status. We were told to keep following up with Northside. After months of following up, we were told they would send us a letter when the key was available. IT IS ALMOST 6 MONTHS AND STILL NO SECOND KEY! I do not recommend this dealership. I would not buy a Lexus until they fix their supply problem. I know it does not sound like a big problem, but imagine going to the cart only to find out that your spouse who is not home has the key. Now imagine that happening dozens of times. More

The dealership is clean and the staff is very friendly. I would recommend this dealership to anyone. I would recommend this dealership to anyone. More

Randy Covert was very friendly and worked late to allow me to test drive the vehicle that I purchased. The sign off on the Car Fax report is much appreciated. Very satisfied with my purchase. me to test drive the vehicle that I purchased. The sign off on the Car Fax report is much appreciated. Very satisfied with my purchase. More

Outstanding experience from initial greeting at entrance to driving off the lot. Erica could not of been more efficient, knowledgeable and a true pleasure and relief to work with. She did an excellent job a to driving off the lot. Erica could not of been more efficient, knowledgeable and a true pleasure and relief to work with. She did an excellent job answering all our questions, requests to see multiple options in different vehicles and providing honest feedback. The main reason to return to Northside in the future! More

We had a great experience with Donnie. He was helpful over the phone/internet as well as in the dealership. He was quick and helpful. The dealership was nice as well. He made the whole tra He was helpful over the phone/internet as well as in the dealership. He was quick and helpful. The dealership was nice as well. He made the whole transaction quick and easy. We appreciated him not being pushy as some others elsewhere were. Very refreshing. Will return some day. More

We had an extraordinary experience with Mr. Hector on our first Lexus purchase. We are definitely satisfied. Thank you Mr. Hector. Hector on our first Lexus purchase. We are definitely satisfied. Thank you Mr. Hector. More

First impression of Mark was friendly and approachable. He was truly helpful not pushy very genuine. My husband and I enjoyed our complete experience. Mark is such a hilarious, real lively man. Lexus and M He was truly helpful not pushy very genuine. My husband and I enjoyed our complete experience. Mark is such a hilarious, real lively man. Lexus and Mrak has two new customers for life😃☺️. The Livingstons More