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Northside Lexus

Spring , TX

4.9
6,578 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel! HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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24222 Interstate 45 North

Spring , TX

77386

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Showing 6,578 reviews

December 29, 2023

I am on my 5 or 6th car with Northside Lexus but to be honest I have lost count! If you want exceptional service from customer friendly staff, please visit Northside Lexus! I have NEVER been disappointed… More

by Rknocky
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tim Karmout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herb Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Northside Lexus responded

Your loyalty to Northside Lexus and our team is greatly appreciated! We're delighted that Tyler, Herb, Caleb, and Tim have consistently provided you with exceptional service. Thanks for sharing this glowing review - we look forward to continuing the relationship!

December 29, 2023

Lisa was very tentative and knowledgeable. All the people were so friendly and helpful. The man I dealt with in the financial department was not so friendly. Other than that the experience was More

by kvaldez0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Scogin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Northside Lexus responded

We're glad to know that Lisa and our team at Northside Lexus were able to assist you effectively! We apologize if your experience with the finance department didn't go as hoped. Your feedback is appreciated, and I'd like to learn more about what happened. Please give me a call when you are available. Thank you, Doug Gilmer - Finance Manager - 281-569-3477

December 28, 2023

Friendly greeters at the front door and nice atmosphere. Sale people let me browse in peace More

by TMARKSROBINSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Marshall
Dec 28, 2023 -

Northside Lexus responded

We are so glad you enjoyed your visit to Northside Lexus and our team left a positive impression. Thanks for sharing and leaving us a five-star review!

December 28, 2023

Ann was very helpful in the whole process of searching for a car for me and my family. She was polite and kind and was never pushy to get me to buy a specific car. Ann guided me to select the ideal car More

by rubenmendezmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Vu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Ruben, it's great to know that Ann was able to assist you in finding the perfect car for your family at Northside Lexus. We appreciate your kind words and are here if you need any further assistance!

December 28, 2023

Excellent, friendly people who work with you and don't rush. I highly recommend them. More

by tsoufflas2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Ansley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Vario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Thank you for recommending the Northside Lexus Team! It's an honor to have earned your support!

December 28, 2023

This is my 4th Lexus to purchase from Northside Lexus. Always an excellent experience. Luis helped me to find the perfect car and was very helpful with the entire experience. I highly recommend Northside More

by nicoleowens428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

Nicole, we're delighted to know you had another excellent experience with us at Northside Lexus! Your recommendation means a lot — we'll pass on your kind words to Luis and the team. Enjoy your new Lexus!

December 28, 2023

For a highline dealer the experience was underwhelming. The deal was not prepped very well prior to visiting the dealership even though we had all the details worked out including financing. The sales pe More

by compros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Northside Lexus responded

We're sorry to read about your experience. It's important for us that every customer feels valued and receives the high-quality service they deserve, and we apologize that we didn't meet those expectations this time around. Your feedback is valuable in helping us improve our services moving forward, and if there's anything else you'd like to discuss, please feel free to reach out directly. Thank you, Tyler Stephens - Pre-Owned Sales Manager - +1 (281) 569-3319

December 28, 2023

It was another great experience with Joshua. Even though he was extremely busy he made sure everything went smoothly. Truly appreciate what is 11th or 12th car experience.with Northside. More

by KKDTHIB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Keough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

We're so glad to know that Joshua made your experience smooth and enjoyable at Northside Lexus, even amidst a busy day. Thank you for continuing to choose us for your car needs!

December 28, 2023

This is my first LEXUS, and I am very happy with it. The salesmen were very helpful and professional. I am looking forward to getting additional help with usage of all the driving aids and maintenance o More

by GBHENNINGSEN6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Makrakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Northside Lexus responded

We're delighted to know you had a positive experience with our sales team at Northside Lexus. We look forward to assisting you further in understanding all the features of your new Lexus!

December 27, 2023

My salesman was very knowledgeable about the car. It was a smooth transaction. And I love my beautiful new Lexus ea350 More

by HANNAHCRAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rylan Pruitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Northside Lexus responded

Hannah, we're delighted to know you had a smooth transaction at Northside Lexus and are loving your new EA 350. Thanks for the positive feedback - safe travels!

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