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Northside Honda - Service Center

San Antonio, TX

4.8
399 Reviews

399 Reviews of Northside Honda - Service Center

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July 16, 2024

Service was good while there. I had a couple of questions a day later and have not received a call back as of yet. Mark was extremely friendly and helpful. I had questions abou More

by osarinanaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Hannawi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Northside Honda responded

Thank you for this feedback. We're very sorry to hear about the communication issues. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jaime Anteola General Manager

July 14, 2024

Best experience I have ever had in a service department. Mark was extremely helpful and explainered everything very well before and after. He also pointed out why I should be doing my maintenance with North More

by BILLMCGEHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hannawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Northside Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mark and our team, and don't hesitate to let us know if we can be of further assistance. Jaime Anteola General Manager

July 12, 2024

car serviced 2 months ago spent 1600 still has the same exact leaks WORST HONDA LOCATION 🤬🖕🏻 More

by JENNIFERRECIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A woman
Jul 15, 2024 -

Northside Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jaime Anteola General Manager

July 12, 2024

Mark Hannawi was GREAT! He was very attentive and kept me in the loop, I appreciate that. It is annoying when you don't get acknowleged. I wished they had washed my car thou More

by LJESTRADA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hannawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Northside Honda responded

Thank you for sharing about your experience with Northside Honda. We appreciate your business and hope to see you again soon! Jaime Anteola General Manager

July 12, 2024

Service was fast although the waiting room was freezing. Thanks so much for taking great care of my Honda. More

by cinsla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Strawn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Northside Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jaime Anteola General Manager

July 12, 2024

Great service it was little detail on my visor and they fixed in no time. Thank you ! More

by graham_martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa Olivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Northside Honda responded

Thanks for sharing about your experience with Northside Honda. We appreciate your business and hope to see you again soon! Jaime Anteola General Manager

July 12, 2024

serivice was fast and friendly. Complimentary uber drives to take me home and back were awesome! More

by sheshi.illuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexa Olivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Northside Honda responded

Sheshi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jaime Anteola General Manager

July 12, 2024

Fast response on drive up,service advisor not really listening to concerns,mechanical tech not complete in evaluating concerns with rear wheel bearing,not enough information on status of vehicle even th More

by QUEQUE249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacye Laning
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Northside Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jaime Anteola General Manager

July 11, 2024

I was received at my appointed time and just had an oil change but had to wait at least an hour and a half before that was finished seemed a little bit longer than I was promised but the service was good. More

by REBBERANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 12, 2024 -

Northside Honda responded

Andy, It's great to hear that Christian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Northside Honda! Jaime Anteola General Manager

July 11, 2024

I do not like that both of my key fobs quit working and I was charged $345 to replace one of them. The Car is 5 years old and I shouldn't have to replace both of them almost on the exact time at such a hig More

by GARYGILLII49
Recommend Dealer
No
Employees Worked With
Lacye Laning
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2024 -

Northside Honda responded

We're sorry to hear about your recent experience, Gary, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jaime Anteola General Manager

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