Northside Honda - Service Center

Let’s see how this goes. I tried to talk to a manager at Northside Honda and was told to complete a review, as “this is how change happens.” I am not sure he also realizes ho I tried to talk to a manager at Northside Honda and was told to complete a review, as “this is how change happens.” I am not sure he also realizes how terrible the dealership is, or he just did not want to deal with me. Always remember, if you go to service department, it will take a minimum of three hours here, even if for an oil change. I have been going here for 5 years, so this is not one time issue. There was better service when it was Fiesta Honda, but it is continuing to go downhill as Northside Honda. Highlights *long wait times *rude service advisors *technicians misdiagnosing issues *lack of resolution with management *took almost 3 years for them to correct my email address in their dealership migration of systems I took my car to check the tires, the low tire light came on 2 days in a row. I was told it was 1.5 to 2 hours to look at it. I asked if they would check the pressure, one tire had 13 versus 30 pounds of air. I chose to have it looked at and an oil change done at the same time. I was told all the tires were fine. I spoke to a manager and technician and after I told them about my concern over the low air pressure, they suddenly found a nail. This visit Alexia was the service advisor, and I clearly inconvenienced her by even going to the service department. She was rude. And when trying to verify they fixed a tire, she told me, “this is why you should have just had it looked at to begin with.” I asked to talk to the technician, she told me “I just talked to him.” When I asked to speak to a manager, no one came to speak to me. Oil change, tire rotation, filters, a warranty covered nail in the tire (plug), with a discount $200+, and over 3 hours later, I left. Once I hit 60mph on the highway, the shaking came. I was not able to go wait another 3+ hours. I called and asked for the service manager the next week, left a message on his voicemail. Over a week later I called again, as I had not gotten a call back. Parish called me back and stated when I came in, he would try to quicken the time. I go in, and again Alexia was my service advisor. I don’t know if her or I was more disappointed to see the other. She told me Parish is not there and it will be 3 hours. They sent me in a Lyft home. I told her I needed the car by 1pm, which gave them 4 hours versus 3 hours as promised. A senior service advisor, Noah, contacted me. He stated 2 of my tires had “capping” causing it to shake. I told him this did not make sense, as 2 weeks prior, the tires were fine and the technician struggled to even find a nail in a tire. But I agreed to buying 2 new tires for safety. Remember, this was not an issue when it was at the service department 2 weeks ago!!!! This was at 11am, and I told him I needed it by 1pm, he said no problem. He also assured me I would not need to work with Alexia this visit, and he would be helping me. Guess who checked me out, yes, you are right, Alexia, as Noah is no where to be found. 1pm comes and passes. I try to call the service department twice, no answer and it goes to the service manager voicemail. I then call the dealership at 2pm and ask them to page Noah. I was on hold for 10 minutes and a few seconds to get sent to his voicemail. I went up there instead. On the way he calls and states at least 30 more minutes. After waiting and talking to a manager as seen below, I walked around the building, and my car is SITTING there, ready, and no one notified me. By this time, I was already late to my prior commitment 20+ miles away from the dealership. At the dealership, I tried to express my concern to a manager (he ended up being a sales manager, John). He told me to "just put in a review, this is the only way change happens." I told him I would, so here it is. More

Worst service department ever!Service advisor was rude Worst service department ever! Service advisor was rude and condescending on top of telling me lie after lie about my issue with my vehicle. DO NOT t Worst service department ever! Service advisor was rude and condescending on top of telling me lie after lie about my issue with my vehicle. DO NOT trust this place at all! The attitude of the employees who I interacted with is just plain awful. No work ethics, nor do they care about customers. They have a tendency of treating one as if they were the ones who own my vehicle. Absolutely ridiculous, save yourself some grief and got to Gunn Honda instead; the advisors and technicians there are a thousand times better. More

Not only do they take FOREVER when they promise an hour. Be prepared for it to be more than 2 and you just sitting there while they don't acknowledge you at all. Second, don't expect them to actually repair Be prepared for it to be more than 2 and you just sitting there while they don't acknowledge you at all. Second, don't expect them to actually repair your vehicle. My under warranty mini van's windshield wipers weren't working. They have never worked. Like anyone who has ever taken their car to a dealer, it isn't fun so you wait till you have to take your car in for repairs. My 36,000 miles was coming up so I took it in finally. First they say nothing is wrong, I say prove it. They couldn't and take it back for longer. Say there's a missing sensor on the windshield wipers but we wont fix it unless you get your windshield repaired (I had just gotten hit with a rock). I said fine, got it fixed. Brought it back. "It will $500 ma'am for us to just recalibrate the windshield". I said no, it was calibrated by the people who fixed. He said, No we need to do it fix the sensor. I said, it's under warranty, it has NEVER worked. Its been damaged so you have to pay to calirbrate the cameras. I walked out. I'm going to sell the car and I'm going to warn everyone to stay away from Northside Honda and Armando the service guy. More

Absolutely the worst Service Department I have ever experienced. No work integrity and they will try to charge you for work they didn't perform. experienced. No work integrity and they will try to charge you for work they didn't perform. More

I am extremely upset about my recent interactions with your dealership. I took my car for an oil change last week on Wednesday. I was then asked who had been rotating my tires because a log nut and stud b your dealership. I took my car for an oil change last week on Wednesday. I was then asked who had been rotating my tires because a log nut and stud broke off. No one else has touched that car for service since I bought it brand new. All services have been performed at your dealership. I was also advised of other routine maintenance that was necessary, so I had to take the car the following day (Thursday) to get everything else done (except the log nut your service department accepted it was their fault). First bad experience! Then, I get a loaner car from Thursday to Friday, I returned the loaner on Friday before noon and was sent off after settling my bill with Mando. Now, today, Tuesday March 25th, I get a call from your dealership saying that I have to pay for smoke damage in the loaner. This got me incredibly upset because I do not smoke and I returned the car back last Friday March 21st. How on earth was I not told when I returned the loaner? It would be pretty obvious if there was smell of smoke! I was even told there were ashes on the window! After arguing with whoever called me, I was told they would investigate the issue. I get a call back and was told that it wasn’t my fault, that it was PREVIOUS customer that was responsible! If it was previous customer to me how did I not notice? All lies just to get an extra buck out of customers. I used to think the world of this dealership, but now I just feel like a dummy that was taken advantage off and I CANNOT trust your service department at all! Please contact me via email so I can get a reasonable explanation as to why this happened. You can be sure I’ll be giving bad reviews everywhere I can online. Such a shame! More

Poor service department management. Appointment made one week ahead, car went in for minor maintenance, told at 4 car not ready. Poor communication, poor service. week ahead, car went in for minor maintenance, told at 4 car not ready. Poor communication, poor service. More