Northside Honda

DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went in and bought a car last Thursday (or at least I thought I did...) They called me Saturday and DON'T BUY ANYTHING FROM THESE SCAM ARTISTS!!! I went in and bought a car last Thursday (or at least I thought I did...) They called me Saturday and asked me to come in and sign some new paperwork for my loan. I didn't necessarily mind this, b/c the lady I did my paperwork with told me that if they received a better offer than what we had agreed to (and we both signed all loan paperwork agreeing to)they would go with the one that was less. Needless to say, I thought my loan rate was going down, so I showed up to sign. When I showed up, the guy doing my paperwork tried to slip my loan agreement in front of me to sign it quickly. Fortunately, I read it! They raised my interest rate AND added more months to my payoff!!!! On top of that, my payments went up!!! Of course I refused to sign that deal, and the guy told me he would have to look in to it the next day (today). I received a call today from the original person I did financing with there and she was EXTREMELY short with me (like I was the idiot who screwed up) and had no problem lying to me and telling me I got a better deal... I've NEVER bought a car and got a call from the dealership saying the interest rate went up AFTER I signed all the paperwork with them! I wouldn't have bought the car at that monthly payment! The funny thing is that I have the paperwork that both her and I signed which has all rates we agreed on! I guess Benson Honda has no problem trying to renege on even their SIGNED agreements... STAY AWAY!!! More

James Roza was very attentive, explained everything, and answered every question I had about the new car I was buying. There was never any pressure. Start to finish was 4 1/2 hours to have my trade-in appra answered every question I had about the new car I was buying. There was never any pressure. Start to finish was 4 1/2 hours to have my trade-in appraised, find the car I wanted, complete the paperwork, and drive away in my new car. I would recommend James to anyone. More

I enjoyed working with Phil through the buying process. The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle o The car we purchased was actually ordered for us as the dealership did not have any CR-V EX models with AWD available. We contracted on the vehicle on 3/31/2012 and did not receive the vehicle until 4/17/2012. Phil, however, tried his best to make sure that we were OK and updated throughout the waiting process. He gave us a loaner to drive in while waiting and called at least once a week to tell us what was going on. Once we were ready to pick up the car he made sure to have everything ready to go including our accessories that we ordered. He also took time to help us set up our bluetooth with our phones and made sure to explain all of the features of the screen to us before leaving the dealership. He took the time to explain pretty much everything and we appreciated it. I would definitely recommend him to friends and family. He made the process easy and worth the wait. More

I got a letter from this dealership saying that because I was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 was paying my car on time each month I had the opportunity to trade it for a new one or refinance to get my Apr as low as 3.99%. So after talking 3 times on the phone with a lady representing the company and assuring that they I was gonna get another car for the same price or lower and possibly a new one, or maibe refinance to save up to $80 on my bill each month so I decided to go. It took an hour and 25 minutes to get there, so after talking to the sales man and taking all my information he ask me what I want my monthly payment to be and I told him the same or lower maibe $20 more if I really like it but no more, so they bring a new Honda civic and say that I qualify for that one so we took it for a ride, and I really liked it it was nice but I knew it was too expensive for me. I knew that I problably was gonna need to get a used car of around $12000 to keep my payment the same. So we went back to the office and he says that thy can take my car for $5000 plus I have to pay a down payment of 3000 dollars and the payment its gonna go up about $150 a month, so I said it was too much for us and we probably be better off refinancing, so he lost all interest in me and just left to talk to his boss, he didn't try to show me a cheaper car or any more options. After a long wait he comes back and tells me that the can refinance my car and have the payment go from $231 to $217 a month so its $14 that I be saving a month and about $160 a year, so I was a little dissapointed but at least it was something. So I asked the guy how much did my Apr go he said it staid the same, and I ask how is it possible to lower my payment without lowering my Apr and he didn't had any answers he said I had to talk to the finance guy. So when I got to him that was the first question I asked and he said that since I'm starting a new loan that's why but it didn't make sense to me, so I asked when its my last payment and he said 5 years from today, so I said I had paid my car for a year and two months now why would I pay for an extra year just to save $14 a month that is ridiculous and I'm gonna end up paying way more than what I'm paying now. He said that since I'm starting a new loan at the end of it my Apr would go lower, no thanks they made me waist 3 hours there plus an hour and a half drive for nothing this was such a waste of time and I'm really mad at this company they were trying to rip me off but I catch them on time, so be careful with this people or better yet just stay away! More

My daughter recently bought a "certified" pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any prob pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any problems in the near future. It didn't take but about amonth before she started having issues with the brakes squealing and the car stuttering when accelerating. She tried to have it repaired but was having difficulty arranging a time to take her car to the shop as she is a single parent and has to work long hours. When she tried to make another appointment she was told that her "warranty" had expired and her issues were her own problem. She took the car to a different dealer who basically told her that she should not be having these types of issues with a "certified" car but they could not help her and told her she needed to take the car back to Benson. I have tried to call the manager of the pre-owned department twice and have had to leave voice mails both times. The first time he was on another line and the second he was in a meeting. I have yet to receive a return phone call from him. Evidently Benson believes in the philosophy of once you buy a car they don't care. I am concerned as my daughter traded in an almost new Civic for an older model because she needed a 4-door sedan with the new baby. What happens if she breaks down with the baby in the car? It becomes obvious that the term "certified" simply means "we're going to charge you more for the car because you think you're getting a car that is mechanically sound and reliable but in reality we don't care." More

Very defensive, argumentative and did not listen or respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a veh respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a vehicle from. More

Philip Rodriquez was excellent--from the initial hello all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles and chose the CRV. Mr. Rodriquez was quite knowledgeable in the vehicle, helped us to review car comparisons, worked with us on some pricing, helped us to select some accessories we were interested in and journeyed with us on our decision. After not buying a car for 12 years, his helping hand sealed the deal for us. He was extremely patient and we appreciated that very, very much. Benson Honda has a very exceptional salesman in Philip Rodriquez. More

In Benson dealership i found all what i needed. The car i wanted and a price that was accessible to me. The customer service is very good people there is very friendly. wanted and a price that was accessible to me. The customer service is very good people there is very friendly. More

Craig was a great person to do business with. He was Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy you Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy your next car with Benson. Thank you! More