Northridge Toyota

Superior Sales Professional I firmly believe Northridge Toyota, Northridge, CA is a one of the most competitive car dealerships I have encountered. Last month (September, 2014), I firmly believe Northridge Toyota, Northridge, CA is a one of the most competitive car dealerships I have encountered. Last month (September, 2014), I helped a friend purchasing a car and then decided to do business with Northridge Toyota. Honestly, it was an easy decision for us to make because of the excellent customer service they provided effectively and efficiently with an amicable approach. I was convinced that Northridge Toyota possibly hires the most qualified applicants for their sales team. During our car buying experience, we discussed our needs with Nilusha Fernando, who I rank as top 5% sales professional because of his professionalism, integrity, and enthusiasm. Nilusha facilitated us selecting the best car to fulfill our needs. Because of Nilusha’s such characteristics, we were very impressed and ended up selecting and purchasing a Toyota Camry within a short period of time. Thank you, Nilusha and thank you Northridge Toyota for recruiting such superior professionals to your sales team! More

The Worst Dealership of All Time! This Dealership is the WORST, that I have ever experienced. I have had an assortment of new vehicles in the past but I have never met dealerships tha This Dealership is the WORST, that I have ever experienced. I have had an assortment of new vehicles in the past but I have never met dealerships that scam, lie, fabricate and make excuses as Northridge Toyota. Their service is the WORST by far as their service Tech SERGIO and service manager JOHN and service foreman all make excuses to NOT fix your vehicle under warranty. They make things up as they go along and tell you a different story everytime. Rather than do the right thing and fix your vehicle properly, they give you the run-around everytime. I have had nothing but bad experiences since the first day I stepped onto their property. Please do yourself a huge favor and do not go to this dealership for anything! More

The best customer service The best of the best customer service. I contacted Nilusha to find out the availability of model that I was looking for and made an appointment to me The best of the best customer service. I contacted Nilusha to find out the availability of model that I was looking for and made an appointment to meet with him. I drove from San Pedro to Northridge just because of Nilusha. I'm glad that I went to him to purchase my car. We were laughing the whole time we were there. Buying a car and getting the deal that you want can be very streesful. Nilusha made the buying experience a pleasant one and I got the deal that I was looking for I will defenietly return to him at Northridge Toyota. More

Very good I had an amazing experience. They were very helpful, worked with me and I was happy to get a car loan. And also they helped and expedited my plates a I had an amazing experience. They were very helpful, worked with me and I was happy to get a car loan. And also they helped and expedited my plates and registration. great experience, love my new Prius! More

Service Dept. GREAT! I accidently hit a curb coming back from home, and I immediately thought to myself that "I need to get my car serviced." I drove straight to Northridg I accidently hit a curb coming back from home, and I immediately thought to myself that "I need to get my car serviced." I drove straight to Northridge Toyota, and they took my car in, fixed my alignment, and gave me a call to tell me that my car was done (all in less than 2 hours). I highly recommend this dealership - Jim Roberson helped me with my car's service and I thank him for his excellent customer service and for my satisfaction! Thank you! More

Very attentive, friendly, and, helpful service! Lets start off with saying, this is my first review I write and it has to do with the fact that my visit to Northridge toyota went extremely well. I h Lets start off with saying, this is my first review I write and it has to do with the fact that my visit to Northridge toyota went extremely well. I had been looking for a new car for several months. I went to a few dealers including hammer toyota and universal city nissan. I had to deal with pushy sells men which even after I had told them I was just looking to explore my options and that I wasn't quite ready to buy a car, they got upset in the end because I didn't purchase a car. With that being said I decided to try Northridge toyota with a car already in mind. *CESAR MEJIA, the sells person who helped me was very friendly and honest and even found me a better car that was just right for me. He took into consideration what I was looking for and went the extra mile to work within my budget. He was able to get me the monthly payments I asked for! Which is definetly a plus. I didn't feel bombarded and was able to make a decision without any pressure. I highly recommend *CESAR MEJIA, for any future buyers that are looking to buy a car. More

EXCELLENT EXPERIENCE I came to discuss turning in my leased Toyota; my appt was with Paul Brown. I discussed with him my displeasure with a sales rep and sales manager pr I came to discuss turning in my leased Toyota; my appt was with Paul Brown. I discussed with him my displeasure with a sales rep and sales manager previously who did not have the time of day for me, and who let me walk out the door without buying/leasing another Toyota after 24 years of being a loyal Toyota customer. I decided to leave Toyota and move to a Nissan Rogue (which wasn't what I really wanted), after the very unpleasant experience with the sales agent and his manager. Paul listened to me, asked me to reconsider and stay with Toyota. He gave me a couple options which included 1) what I wanted - another RAV4; and most importantly 2) what I could afford. I would say our initial discussion was maybe 1/2 hour of which, Paul LISTENED to my needs. When we discussed NOT leaving the Toyota family, he introduced me to Russ Pedrigo who showed me a 2013 RAV4 and the rest is history! These 2 men treated me with concern, respect and I drove happily away with another RAV4!! Both men were professional, courteous, friendly and a great pleasure to work with during the whole process - Paul and Russ are a major asset to Northridge Toyota!!! Thank you both so much!!! More

I got the car and price that I wanted :) I came to the Northridge Toyota dealership really wanting to find a good car for a reasonable price. I was greeted by Nilusha as soon as I walked up I came to the Northridge Toyota dealership really wanting to find a good car for a reasonable price. I was greeted by Nilusha as soon as I walked up to the dealership. He was very friendly and amazingly helpful. He took my roommate and me for a test drive in two Toyota Priuses (one being the used Prius that I wanted and the second one, a new Prius, just to see if there was a difference in the way that the used Prius drove). Nilusha had so much patience for me as I really debated whether or not I wanted to get the used Prius that I test drove. He helped negotiate the price so that I could get the best deal and sat with my roommate and me for the entire time. There was no doubt that he was doing all that he could to ensure that I left the dealership with the car and price that I wanted. Overall, although it was a very long process, I would say that I am definitely satisfied with the outcome! Thank you so much, Nilusha! You were great!! More

Nilusha is the best! My husband and I walked away with a new Prius for an incredible deal yesterday. And Nilusha made it happen! He took care of us and made us feel extre My husband and I walked away with a new Prius for an incredible deal yesterday. And Nilusha made it happen! He took care of us and made us feel extremely comfortable and we feel like we've known him forever. Not only did we leave with an incredible car, we got a friend out of it too! More car sales people should be like him. Thank you Nilusha!! You're the best! More

Tami could not have been nicer to deal with. After finding that the car I was interested in had already been sold, she said she would look for another that fit my desires. In a very short time, she c finding that the car I was interested in had already been sold, she said she would look for another that fit my desires. In a very short time, she called me to let me know a car had just come in that should work for me. It was not even cleaned up yet, but she had me come and take a look at it and I agreed it was a good match for me. It needed some work and was not ready for me to take, but I was guaranteed to have first shot at it. My own mechanic was even able to come by and check it out to his (and my)satisfaction. Tami made several follow-up calls to let me know how the car was progressing. You will be more than satisfied if you get to deal with Tami on your visit. More