Northridge Toyota

Very pleasant experience! I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of Marcy Liu and Katherine I was able to get this great deal. I loved how these women worked with me and knew what I wanted and the technology I wanted in my car. I would definitely recommend the sales women that I dealt with for my deal! More

Financing car at end of lease Marcy was amazing and extremely helpful! She assisted me in financing my car and explained all of my options thoroughly. Marcy helped me get the best Marcy was amazing and extremely helpful! She assisted me in financing my car and explained all of my options thoroughly. Marcy helped me get the best price and displayed great customer service all around! I will definitely be back to see her again for my next car purchase!! More

Stellar Customer Service!! Top recommendations! My husband and I bought our Toyota Sienna at Northridge Toyota dealership with Marcy Liu as the sales woman. My husband's car had broken down and went My husband and I bought our Toyota Sienna at Northridge Toyota dealership with Marcy Liu as the sales woman. My husband's car had broken down and went to get it serviced. We found out that day that the car wouldn't drive again. Naturally we were a little panicked as to what to do. That weekend we did our research and actually visited a couple of dealerships (not easy when you have 2 little ones). I can honestly say the experience we had at Northridge Toyota with Marcy Liu was stellar. My husband and I had to go separately (since it's not fun at all to go car shopping with a toddler and infant, trust me!), so one can stay home with the kids. The negotiation process was not as stressful that I was expecting. Marcy was really professional and she knows her stuff when it comes to the car specifications. I also like the new building and everyone I met there was so friendly from the start. We were not planning on buying a new car so suddenly but we absolutely love our new car. A stressful situation worked out really well thanks to Marcy Liu and the Northridge Toyota dealership. More

Very rude and aggressive sales manager I've had previous bad experiences at this dealer in the past, and recently decided to give them another shot after some 10 years, but they still have I've had previous bad experiences at this dealer in the past, and recently decided to give them another shot after some 10 years, but they still have a problem with their manager 'Paul.' Paul became pretty rude after he realized we knew what we were talking about when it came to investigating the details of the lease they were offering us. Especially after we began asking questions about what residual and money factor they had used for their calcs. He completely refused to disclose any details. I asked him several times if this was 'secret' information that he was guarding and that seemed to irritate him even more. Pretty much black listed them for life at this point. More

Rosalva "Rosie" Pineyra This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent! More

Outstanding Customer Service Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be done and keeps in touch with you during the services. can honestly say the love for my truck and dealing with her as my care specialist go hand and hand. More

Recent car purchase I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. More

customer focused Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place and it gives Toyota customers a great rate when your car is in the shop. Totally redid the dealership and it is beautiful. Lots of plug outlets for phones, iPads to recharge (really helps!!). Tim the service manager was very helpful recently when I was having trouble connecting with the dealership due to we were in Yosemite and in and out of phone service. More

Go here only if you want to be ripped of your money! I got a car from here 2 weeks back. Apparently one of my colleagues bought the same car model the same weekend from Hamer. And guess what, he got a be I got a car from here 2 weeks back. Apparently one of my colleagues bought the same car model the same weekend from Hamer. And guess what, he got a better deal. When I complained later, Northridge Toyota first made me wait for an hour and then did not agree to anything I had to say. The manager is not cordial and customer satisfaction is at the bottom of his list. His first aim is to make money for the dealership owner (this was his words!!) and then obviously for himself . For every deal that I asked on the day of the purchase, they made me wait for an hour each time to make it appear they were doing me a big favor. And now it all appears as drama they were doing to fool me. I have the invoice copy of the other car also. Very very disappointed with my purchase at this dealership and with my experience with the manager there. More

Good work! Im very happy with the experiance i had with my service. I would recommened this this location to anyone. Thank you Martin for the great service! Im very happy with the experiance i had with my service. I would recommened this this location to anyone. Thank you Martin for the great service! More