Northridge Toyota

Hector was polite enough.However this visit reminded me Hector was polite enough. However this visit reminded me why I never take my car to the dealer. To start I was told at 100,000 miles I should replac Hector was polite enough. However this visit reminded me why I never take my car to the dealer. To start I was told at 100,000 miles I should replace my coolant for $220. A cursory Google search showed that any shop in the area would do it for you for just over half of that. My main concern for which I brought the car in, was that the brake pedal sticks when I start the car in the morning. In fact, I told Hector that it’s a safety concern, because as I drove the car down my street just two days ago I pushed on the brake and it didn’t respond immediately. According to Hector, the mechanics couldn’t re-create the problem and didn’t see anything wrong with the brakes. I asked if then the dealership is giving me a clear bill of safety on the car brakes, and I was told “I didn’t say that, I just said that we didn’t find any problems with the brake.” My touchscreen radio is misfunctioning. After a failed attempt to fix it through software update, I was informed that I need a new radio for over $1000. When I commented that irradiation fail after five years, Hector told me that “Toyota doesn’t make radios.” Last I checked, I bought a Toyota (the XLS model no less) with a radio in it. I really don’t care who made it nor should I, and it seems that Toyota should own up to the product it proudly put its emblem on. My next trip to dealer, if ever, is going to be for a mandatory recall. Overall, I would rate this experience as unsatisfactory to pathetic. More

Honored my appointment. Quickly assessed type of service. Waited in store and Hector very good about informing me and completing paperwork. Hector recognized and asked if I wanted to continue service contrac Waited in store and Hector very good about informing me and completing paperwork. Hector recognized and asked if I wanted to continue service contract. Short wait for service. More

Very professional staff. From the greater to the service advisor. All service information was well explained. I was very satisfied with the whole experience. I will definitely keep coming back for service. advisor. All service information was well explained. I was very satisfied with the whole experience. I will definitely keep coming back for service. More

My car was driving fine but my engine light was on and I wasn’t able to pass a smog inspection. I brought it to the dealership thinking it would get solved Not thinking you wouldn’t be able to help. I was t wasn’t able to pass a smog inspection. I brought it to the dealership thinking it would get solved Not thinking you wouldn’t be able to help. I was told the first time I need a a new fuel injection for 2,700.00. Did that told it would smog with no problem. 3 visits later and the engine light on still the problem. This time I’m told I need a catalytic converter parts 3000.00, labor who knows? Why wasn’t that detected the first time. Totally taken advantage of. This within a month or so. More

Great service ALWAYS! I will keep coming back! Always nice and friendly. Answer all my questions and always keep me updated with the status of my vehicle. nice and friendly. Answer all my questions and always keep me updated with the status of my vehicle. More

Stayed in touch, very professional and helpful. Great service with a friendly attitude and positive words.would absolutely bring my car back for needed service. service with a friendly attitude and positive words.would absolutely bring my car back for needed service. More

Service requested was on time as scheduled online and service associate was very attentive, giving me options to choose additional services. Waiting area was clean. service associate was very attentive, giving me options to choose additional services. Waiting area was clean. More

Car service schedule very accommodating to my schedule. Car service very thorough and complete based on Periodic car service Guidelines And warranty. gas valve recall was corrected and fixed. Car service very thorough and complete based on Periodic car service Guidelines And warranty. gas valve recall was corrected and fixed. More

Work done very fast. Good Covid precautions. Had some concerns previously. Have always seen high quality. So I have continued to come back. Very convenient to my workplace. concerns previously. Have always seen high quality. So I have continued to come back. Very convenient to my workplace. More

Horrible service. No regards for customer time. When picking up the car, advisor didn’t care to explain what’s done. Respect customer’s time picking up the car, advisor didn’t care to explain what’s done. Respect customer’s time More