Northridge Toyota

My car was driving fine but my engine light was on and I wasn’t able to pass a smog inspection. I brought it to the dealership thinking it would get solved Not thinking you wouldn’t be able to help. I was t wasn’t able to pass a smog inspection. I brought it to the dealership thinking it would get solved Not thinking you wouldn’t be able to help. I was told the first time I need a a new fuel injection for 2,700.00. Did that told it would smog with no problem. 3 visits later and the engine light on still the problem. This time I’m told I need a catalytic converter parts 3000.00, labor who knows? Why wasn’t that detected the first time. Totally taken advantage of. This within a month or so. More

Great service ALWAYS! I will keep coming back! Always nice and friendly. Answer all my questions and always keep me updated with the status of my vehicle. nice and friendly. Answer all my questions and always keep me updated with the status of my vehicle. More

Stayed in touch, very professional and helpful. Great service with a friendly attitude and positive words.would absolutely bring my car back for needed service. service with a friendly attitude and positive words.would absolutely bring my car back for needed service. More

Service requested was on time as scheduled online and service associate was very attentive, giving me options to choose additional services. Waiting area was clean. service associate was very attentive, giving me options to choose additional services. Waiting area was clean. More

Car service schedule very accommodating to my schedule. Car service very thorough and complete based on Periodic car service Guidelines And warranty. gas valve recall was corrected and fixed. Car service very thorough and complete based on Periodic car service Guidelines And warranty. gas valve recall was corrected and fixed. More

Work done very fast. Good Covid precautions. Had some concerns previously. Have always seen high quality. So I have continued to come back. Very convenient to my workplace. concerns previously. Have always seen high quality. So I have continued to come back. Very convenient to my workplace. More

Horrible service. No regards for customer time. When picking up the car, advisor didn’t care to explain what’s done. Respect customer’s time picking up the car, advisor didn’t care to explain what’s done. Respect customer’s time More

They listened well to my problems, especially Daphne. They kept the car/took care of transportation. Record time service with personal care and efficiency. Car runs like a top. Thank you to all who we They kept the car/took care of transportation. Record time service with personal care and efficiency. Car runs like a top. Thank you to all who were part of the team More

If it allowed for zero stars I would. Tim Valdivia is a misogynistic, entitled, and for lack of a better term xxxxxxx. Who has risen into a management position based solely on being employed here so long. misogynistic, entitled, and for lack of a better term xxxxxxx. Who has risen into a management position based solely on being employed here so long. Not on merit or skill. Especially not people skills. Zero regard for customers time and money. Got a oil change at this location a few months ago and by some miracle my gasket didn't blow sooner. My oil filter was replaced on top of the seal of my old oil filter. Which when adding the new filter would have cause a concern as to why it was so tight to secure it back in. But it passed to their standards. Drove it for a while. Finally it blew and I leaked all the oil out. Had a flow of oil running down my driveway. To my luck the last bit of oil in the engine had leaked all over my driveway. Why is this lucky, because I didn't have to tow it home(added cost). And as of now I have no signs of engine trouble. Who knows what kind of trouble I may have in the future due to this incident. All this happened on a Sunday evening. Tried contacting the service department but it had already closed. I changed my oil, so that I may drive the car if I needed to take it in and prevent further damage. Having work the following day, Monday, I decided best to deal in person and took my lunch hour to visit the location. Did not have the vehicle with me because it is my secondary car. Tim wasn't there either but a person on the management team assisted me, said he would look into meeting my demands. My demands were to reimburse me for my original oil change and compensate me the monetary value of another oil change. I didn't not want a future free oil change because I have no trust in the services here. Total would have been a little under $200. It's a truck so most oil changes run at about $120. Got the original oil change at a discount due to a flyer they send local residents. I didn't think my demands where unreasonable, especially because if I had been stranded elsewhere from home I would need a tow reimbursement. I wasn't including the $350 powerwash my driveway needed. So far no engine trouble. But that cost will be theirs to if any arise due to their service. Could have gone a lot worst. Would have owed me a new truck. Tim received me with a attitude before I even spoke to him. Only offered me the reimbursement not the compensation. I made no scene, but I did make it know to Tim that I am sure if I had been a man he would have treated me differently. Which he denied. But because I am a woman who takes care of her own car has encountered this same attitude from men before. You can just spot the microaggressions. I also made it know that this establishment is know to be the worst Toyota dealer in the San Fernando Valley. Which is true. Talk to any local and they know they only go there because it is the only Toyota deal servicing the West Valley and Northridge area if you don't want to travel or can't travel far. I don't blame the employees here for such a bad reputation. It is people like Tim, in management, that make this place so xxxxty. Tim is of a bygone era of car and customer service that no longer is acceptable and never should have been acceptable in the car industry. He needs to be replaced. It is an era where the consumer is knowledgeable. Regardless of gender or race. People know what a car needs. They know shady mechanics practices. They are aware of what their rights to respect and service are. Don't come here. Not worth the discount flyer. Not worth the time. Now I have to take the time out of my day to file small claims court documents and all the other hassle of cleaning up their dirty work. Know your worth and add tax. Because they sure don't value you. They just value money. More

Amazing service, great customer service and awesome outcome- will come and recommend any service to Northridge Toyota 👍. Mark explained all service was able to accommodate and stay in budget outcome- will come and recommend any service to Northridge Toyota 👍. Mark explained all service was able to accommodate and stay in budget More