Northridge Toyota

I took my 2021 Prius for service, disappointing that car wasn’t washed. When I take my Lexus to the dealer, which is also a Toyota it got washed. wasn’t washed. When I take my Lexus to the dealer, which is also a Toyota it got washed. More

The service was excellent the staff is friendly I’m so please I can bring my car for service every time, I’m satisfied with the service, please I can bring my car for service every time, I’m satisfied with the service, More

Don’t go here, they charge you 170 JUST TO CHECK if something may or may not be wrong. Then they “recommend” but they’re not sure if it’s exactly the problem. Take your money else where. something may or may not be wrong. Then they “recommend” but they’re not sure if it’s exactly the problem. Take your money else where. More

The Service Dept is very easy to use. Disappointed they no longer provide their courtesy car wash. no longer provide their courtesy car wash. More

They work fast in my Tacoma recall , they estimate time is 6 Hrs . They finish 4hrs only is 6 Hrs . They finish 4hrs only More

Friendly and helpful.Harrison Handel ia a very good Friendly and helpful. Harrison Handel ia a very good employee. Friendly and helpful. Harrison Handel ia a very good employee. More

The service person was very helpful and courteous. He explained everything that was going to be done and why it needed to be done. explained everything that was going to be done and why it needed to be done. More

Hector was polite enough.However this visit reminded me Hector was polite enough. However this visit reminded me why I never take my car to the dealer. To start I was told at 100,000 miles I should replac Hector was polite enough. However this visit reminded me why I never take my car to the dealer. To start I was told at 100,000 miles I should replace my coolant for $220. A cursory Google search showed that any shop in the area would do it for you for just over half of that. My main concern for which I brought the car in, was that the brake pedal sticks when I start the car in the morning. In fact, I told Hector that it’s a safety concern, because as I drove the car down my street just two days ago I pushed on the brake and it didn’t respond immediately. According to Hector, the mechanics couldn’t re-create the problem and didn’t see anything wrong with the brakes. I asked if then the dealership is giving me a clear bill of safety on the car brakes, and I was told “I didn’t say that, I just said that we didn’t find any problems with the brake.” My touchscreen radio is misfunctioning. After a failed attempt to fix it through software update, I was informed that I need a new radio for over $1000. When I commented that irradiation fail after five years, Hector told me that “Toyota doesn’t make radios.” Last I checked, I bought a Toyota (the XLS model no less) with a radio in it. I really don’t care who made it nor should I, and it seems that Toyota should own up to the product it proudly put its emblem on. My next trip to dealer, if ever, is going to be for a mandatory recall. Overall, I would rate this experience as unsatisfactory to pathetic. More

Honored my appointment. Quickly assessed type of service. Waited in store and Hector very good about informing me and completing paperwork. Hector recognized and asked if I wanted to continue service contrac Waited in store and Hector very good about informing me and completing paperwork. Hector recognized and asked if I wanted to continue service contract. Short wait for service. More

Very professional staff. From the greater to the service advisor. All service information was well explained. I was very satisfied with the whole experience. I will definitely keep coming back for service. advisor. All service information was well explained. I was very satisfied with the whole experience. I will definitely keep coming back for service. More