Northridge Toyota

I had a 7:15 am appointment for service on my 2021 Rav4, I arrived at 7:20 3 cars in the service driveway with customers being attended to. I was met by the porter who had a good attitude and was friendly, I arrived at 7:20 3 cars in the service driveway with customers being attended to. I was met by the porter who had a good attitude and was friendly, who gave clear instructions after checking me in. I waited about 10 minutes until the service agent came out to get the mileage. Noel Orozco was his name he did not present with a good customer-facing demeanor upon first contact. the porter indicated that the 15K service was going to be performed but the car was at 20K and Noel recommended the 20K service that covered the rotation and oil change, and was a more comprehensive service. Noel informed me that no further service would be available after 25000 miles, and I would only have one more service at 25K. but upon reading the service plan that was on the screen he realized that I had an extended service plan and the information he stated was not true. he never asked if there were other items that I would like to have the technician look at so I informed Noel that I noticed that the cruise control would dis-engage without me applying the breaks from time to time. His response to my statement was "well you did not tell me that at the start of me righting up the service order". I replied that I am informing you now. I continued to inform Noel that there should not be friction with a customer at this type of an interaction. Noel replied there is no friction, I replied this exchange is friction and should not be happening for such a simple task. I asked how long the service should take Noel said about 1.5 hours, and If I wanted to investigate the cruise control issue it could be up to 3 hours or more. I declined to look at the secondary issue. When I was notified that my car was ready via text noel gave me the paper work I signed it nothing was said by Noel, I thanked him and thanked him for his patients in the interaction he gave no reply. perhaps he was having a bad start of his day or he is just not a happy guy at work. I had been in the dealer on one other occasion and Phillip Takla was the service agend and was pleasent through the whole process. More

The staff was friendly and very informative. The service only took an hour and 30 minutes. Thier price is fair and when I leave I am not concerned if the job was done right. only took an hour and 30 minutes. Thier price is fair and when I leave I am not concerned if the job was done right. More

Mark is a sensational customer service representative. Northridge Toyota, a well-oiled machine! They take great care of customers. Northridge Toyota, a well-oiled machine! They take great care of customers. More

The service reps don’t have a clue of what they doing. Hard selling customers work that don’t need to be performed. Hard selling customers work that don’t need to be performed. More

I know that all salesmen lie, but in this case, the dealership lied and continues to rip you off. Promises were made about the wonderful service department and how they would wash your car with every dealership lied and continues to rip you off. Promises were made about the wonderful service department and how they would wash your car with every service. Shortly after my first service the supposed California drought hit, but that is long behind us and this dealership refuses to honor their promise. Additionally, it should not take two hours to get an oil change, especially with an appointment, but this dealership sits on your car unnecessarily, even on very slow days. I made the mistake of purchasing my third Toyota from this dealership, but never again would I give them my business. More

i had a bad experience to this dealer. i made a reservation to a certain car and they require me a 1000 deposit. and so i did. the car will arrived in a couple of days. but i change my mind not to reservation to a certain car and they require me a 1000 deposit. and so i did. the car will arrived in a couple of days. but i change my mind not to pursue the car. so i cancel it. the salesman and the manager told me i cant cancel it since i made a reservation and i cant refund my money either. and they are yelling at me at the phone. and i dont know where to go from here. need advice More

People here are very nice and make you feel welcomed service was great snd wasn’t a long wait to get my vechile back service was great snd wasn’t a long wait to get my vechile back More

Northridge Toyota has a wonderful staff. Whether on the phone or in person, they've always been courteous and friendly. The service personnel are thoughtful and helpful. We've been doing business with them phone or in person, they've always been courteous and friendly. The service personnel are thoughtful and helpful. We've been doing business with them for many, many years, and we plan to continue for years to come. More

A simple service request (tire pressure check) was treated just as important as if it was a major service appointment which was greatly appreciated. Katy Sanchez handled my service with great attentio treated just as important as if it was a major service appointment which was greatly appreciated. Katy Sanchez handled my service with great attention and expeditiously. More

Mustafa was prompt, courteous and thorough. Prices are reasonable considering they’re using OEM parts. reasonable considering they’re using OEM parts. More