Northridge Toyota

Purchased a new vehicle from Toyota Northridge thanks to Sales Manager Randolph and sales staff Jonathan. Straightforward business and negotiations, and no unnecessary BS, which was really the best one can Sales Manager Randolph and sales staff Jonathan. Straightforward business and negotiations, and no unnecessary BS, which was really the best one can hope for. When the car I was looking for became available, Randolph immediately gave me a call and we closed the deal very soon after. I understand that times are tough and prices are higher than what they used to be. Randolph and team gave their offer, and we gave them ours, and after we came to an agreement everything else proceeded without any hitches. Randolph is a very straightforward guy, will tell you what he can offer, and will do his best to help you out. Jonathan is friendly and chatty, and we had a pleasant experience with their team. Mike the finance director, same thing, no BS, he'll provide you with some options and you can either take one of them or not, he did not push us to purchase any of the VSCs that they were offering and was professional about it. The most important thing about purchasing a new/used vehicle is to do all your research prior to even contacting a dealership, and that will cut out any unnecessary haggling and headache. Overall, we had a really pleasant buying experience at Northridge Toyota with Randolph, Jonathan, and Mike, and will likely go back to them in the future for another vehicle. More

This place has the absolute WORST CUSTOMER SERVICE EVER! THEY ARE SCAMMERS AND POST FALSE ADVERTISEMENTS. They list a car at a certain price and then AFTER you agree to purchase it, they add on $1600 in “ac THEY ARE SCAMMERS AND POST FALSE ADVERTISEMENTS. They list a car at a certain price and then AFTER you agree to purchase it, they add on $1600 in “accessories” on the vehicle and claim “Oh we put that on all of our vehicles” -said Mike, the financing director. The vehicle should be listed as $1600 MORE then if you’re adding accessories. That’s false advertisement. They don’t even notify you AT ALL that it’s been added to the final price, you have to search for it on the contract. They also have absolute terrible customer service. Alex from financing said he would help me and then didn’t answer the phone until 6 days later. (Receptionist claimed she left notes for him everyday but apparently he said he never got it) Then he hangs up on me and doesn’t call back or pick up the phone when I tried calling back. Do NOT come here unless if you want people providing you tons of misinformation and not taking responsibility for it and then arguing with you because you’re bringing it up to their attention. Then I speak with Mike the supervisor of finances and he doesn’t even want to hear me out about the issue I’m having and was constantly cutting me off, dismissing me, and just arguing and having no empathy for the customer who got LIED TO by HIS EMPLOYEES!!! I don’t get a sorry or him even try to de-escalate the situation and figure out who lied to me or why they could’ve done that. MIKE has absolutely NO customer service skills and is only defensive when an issue is brought up. They have you sign a contract stating that you will come to them first with any issues before contacting legal authorities. Well, I tried contacting you guys and you guys didn’t even want to hear what my issue was. So maybe legal authorities has to be the next step. More

Very efficient team. Everything was done in a timely matter from the service department to customer service. matter from the service department to customer service. More

Always helping me get the best prices when I bring in my car for maintenance. car for maintenance. More

Yes I think it be a pretty good deal for right now I like to do to do More

Professional , courteous staff. Facility is clean Had an Professional , courteous staff. Facility is clean Had an appointment for 8:30 and minimal wait times Professional , courteous staff. Facility is clean Had an appointment for 8:30 and minimal wait times More

My Service Advisor, Mustafa Nessari was great. He explained everything. Very professional and very courteous. I’m very happy with my experience at Toyota Northridge. explained everything. Very professional and very courteous. I’m very happy with my experience at Toyota Northridge. More

Extremely courteous, fast service and great job! I will bring my car there for all my service needs bring my car there for all my service needs More

Service was fast! Tim the representative was accommodating and professional. I'll be going to this shop again on my next appointment accommodating and professional. I'll be going to this shop again on my next appointment More

Truly the nicest staff. They are professional, and the service is efficient Thank you Northridge Toyota service is efficient Thank you Northridge Toyota More