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Northridge Toyota
Northridge, CA
814 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 814 reviews
June 29, 2023
As a first time buyer, it can be very scary and stressful to step into a dealership, but my sales person Ray Cervantes made this experience stress free and easy. He was extremely helpful and professional he to step into a dealership, but my sales person Ray Cervantes made this experience stress free and easy. He was extremely helpful and professional he made me feel very comfortable in my choice I highly recommend buying at the Northridge Toyota and definitely asking for assistance from Ray Cervantes if you want a good and easy experience and I can’t forget about another helpful person here Talha who played a huge role in this great experience More
by Ashley
Employees Worked With
Ray Cervantes
June 29, 2023
Very friendly and helpful! He was amazing and easy to communicate with, and have clear way of explaining on what’s best for my inquiries. He was amazing and easy to communicate with, and have clear way of explaining on what’s best for my inquiries. More
by Cloyd_delacruz95
Employees Worked With
Ray Cervantes
June 28, 2023
Best experience! Jeimy Alvarez got me the best deal on my new family vehicle, Fast and easy process. Recommend all my friends to buy a new or used car from her! Jeimy Alvarez got me the best deal on my new family vehicle, Fast and easy process. Recommend all my friends to buy a new or used car from her! More
by Dina
Employees Worked With
Johana Alvarez
June 28, 2023
Great service. Would recommend family and friends to Jeimy Alvarez. She knew exactly what we were looking for right from the start. Thank you for your service very Would recommend family and friends to Jeimy Alvarez. She knew exactly what we were looking for right from the start. Thank you for your service very satisfied More
by Jenniferlopez.83
Employees Worked With
Johana Alvarez
June 27, 2023
Purchased a 2021 Ford Transit for my business from Northridge Team! Great experience and the vehicle was detailed and ready when I arrived! Thank you! Northridge Team! Great experience and the vehicle was detailed and ready when I arrived! Thank you! More
by Driven Remodeling LLC
Employees Worked With
V "Falcon" Falcon, Johana Alvarez
November 01, 2022
Had a great experience with Northridge Toyota sales. Jasmine was super responsive and worked with us to get our family in the perfect car for us. Appreciated the respect and friendliness we found in all Jasmine was super responsive and worked with us to get our family in the perfect car for us. Appreciated the respect and friendliness we found in all the staff in the showroom. Had a great conversation with Karo while we were waiting, and a good experience Mike as we landed on a price. Hopefully the service department will give the same experience. More
by mattyp123
Employees Worked With
Jasmine , Karo Hovsepyan
June 20, 2022
I had scheduled an appointment for oil change. When I was waiting in the service line the dealership employee checked my appointment and told me that Daphne will be my service advisor. When after When I was waiting in the service line the dealership employee checked my appointment and told me that Daphne will be my service advisor. When after a long wait I asked Daphne to use Northridge Toyota coupon for oil change she became angry and very difficult to communicate with. 1st she tried to push back saying that the coupon was expired, but coupon was valid. Northridge Toyota has astronomical price for oil change. It took them all day to do a simple oil change. Daphne definitely moved my car to the back of the line for the service only because I asked her to use Northridge Toyota coupon for oil change. I would NOT recommend Daphne as a service advisor no anyone. More
by Toyota Fan
Employees Worked With
Daphne
May 13, 2022
Let me start off by saying this is the first negative experience that I had at this dealership after being a loyal customer for many years. I had scheduled an appointment for a 10,000 mile oil change fo experience that I had at this dealership after being a loyal customer for many years. I had scheduled an appointment for a 10,000 mile oil change for my 2017 Prius. I arrived at the dealership at approximately 9:50 for a 10:00 AM appointment. I observed that the dealership wasn’t busy and only had one vehicle ahead of me. Upon presenting my service advisor Daphne with a coupon for the service her attitude immediately changed. She stated that she would need approval from the service manager. I attempted to explain that I never had this issue before, and when I called to schedule my appointment, the customer service representative told me that wouldn’t be a problem. After receiving approval to honor the coupon, she very rudely stated that this would be the last time. Daphne then attempted to upswell me for some service for 200 dollars that I wasn’t familiar with. I declined the service, and she proceeded to submit an invoice for service. After waiting for over an hour and a half for the service to be completed, I went over to Daphne and asked if she could inquire how much longer would it be until my car is ready. Daphne refused to check on my vehicle, she rudely stated we are a high volume dealership. I also observed that several customers who came in after me had there vehicles serviced and had left. I finally received my vehicle at noon. I’m positive that I was deliberately placed to the back off the service cue. I will never use this dealership again. More
by MR Prius
Employees Worked With
Daphne
