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North Trail RV Center
Ft. Myers, FL
33 Reviews
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33 Reviews of North Trail RV Center
September 27, 2021
Had an issue with the RV while out on the road. Tried calling to speak with service. Was told they don't have time to speak with me. Once you've signed on the line, they're done with you. Wouldn't calling to speak with service. Was told they don't have time to speak with me. Once you've signed on the line, they're done with you. Wouldn't recommend. More
by Spranger622
Employees Worked With
Service
September 11, 2021
Eric Martinez and North Trail RV Center made our first Class A RV purchased an exceptional experience. Diego did an excellent job showing us around the rig as well. Eric made sure to deliver on every pr Class A RV purchased an exceptional experience. Diego did an excellent job showing us around the rig as well. Eric made sure to deliver on every promise made and happily provided us with his personal contact information and encouraged us to reach out to him directly if we had any issues. He has lived up to that promise as I have reached out a few times and he is always on point with guidance/instruction and awesome support. Thanks for delivering with integrity. Rest assured, we will be back when its time to upgrade! Many thanks to Eric, Diego, and Justin! Best, Sam & Toni Williams More
by williams1906
Employees Worked With
Eric Martinez, Justin Graham, Diego
September 04, 2021
If you like lies and inferior products this is the place for you. Left dealer on day one slide did not work had to go back. They said the slide needed grease—they said fixed. I paid dealer prep—-WHY?? One d for you. Left dealer on day one slide did not work had to go back. They said the slide needed grease—they said fixed. I paid dealer prep—-WHY?? One day later every light on the dash came on. System shorting out speed sensors no good. Had to go to Mercedes to have fixed. Three days later slide broken again!! Had to spend more money to have it fixed cause North Trail said it was my fault. The step broke - the generator would not turn off unless manually turned off. All these problems were addressed to Jeff Rutherford who in my opinion did not care. I bought the unit in Fla. and during these problems we were in N.Y.—I sold the unit and could not get a refund on my Easy Care policies unless I showed a bill of sale to Easy Care. Easy Care said the refund would be sent by Northtrail. I am still waiting for my refund since June 2; 2021. Every time I call Justin Graham tells me the check is in the mail.This dealer makes the worst dealer in the country look like the best. Like I said if you like being lied to this is your place to be. I give it no stars—worst dealer ever More
by billhd1
Employees Worked With
Jeff Rutherford. Justin Graham
June 15, 2021
We purchased a 2107 King Aire. Selection was limited due to Covid demand but service was worse. They took little to no time with a walk through of the coach. Our salesman Joe warned us to call him to help to Covid demand but service was worse. They took little to no time with a walk through of the coach. Our salesman Joe warned us to call him to help get things done. Our coach was delivered with a broken windshield and nobody noticed. The lack of attention to detail is astounding at this place and nobody is accountable. Our friends ordered a brand new Newmar Superstar from the rv show from this dealership. I warned him.... He arrived with his Jeep liberty to hook up to flat tow home and, after being there learning the vehicle for 6 hrs, the tow installer went to hook the vehicle up and nobody installed the air line on his new motorhome. No attention to detail. They had to leave and return on Monday. When the installer hooked up his tow vehicle and told them you are good to go, he began driving home. he got 80 percent home and his steering column locked up and blew two tires and wheels off causing $3500. in damages. This establishment took no responsibility for that. Do not buy here. Zero integrity dealership. Horrible establishment and my worst dealership experience ever. More
by jlynch19401
Employees Worked With
Joe P
May 12, 2021
This is a top notch dealer with top notch employees. We had an excellent experience with Eric Martinez and North Trail RV. We recommend them to anyone who is in the search for the motorhome or travel trai had an excellent experience with Eric Martinez and North Trail RV. We recommend them to anyone who is in the search for the motorhome or travel trailer of their dreams. More
by John and Diane Heyob
Employees Worked With
Martinez, Eric, Bert Rapp
May 11, 2021
Eric Martinez and the folks at North Trail are the best of the best! Courteous, knowledgeable and they always make sure that all of your questions are answered. Every time I've called Eric with a questio of the best! Courteous, knowledgeable and they always make sure that all of your questions are answered. Every time I've called Eric with a question, he answers his phone or calls me right back - great service after the sale. We have purchased two coaches from Eric and North Trail and if we ever buy a third one, that's where we'll go! Randy & Carolyn Rice More
by therices1
Employees Worked With
Justin, Alex, Mike
March 22, 2021
We bought our Mountain Aire from North Trail, and they were great to deal with. Just this month we sold it via consignment with Doug Bedore, and the process was easy, quick, convenient, and got our price were great to deal with. Just this month we sold it via consignment with Doug Bedore, and the process was easy, quick, convenient, and got our price. When we're ready to buy our next RV, North Trail is where we will go. More
by John
Employees Worked With
Doug Bedore
March 12, 2021
Alan was our salesman we have purchased 2 coaches from him in the last 2 years. Alan was very patient with us and has a lot of knowledge and found exactly what we were looking for. He made our purchasing him in the last 2 years. Alan was very patient with us and has a lot of knowledge and found exactly what we were looking for. He made our purchasing experience very simple. More
by Lisa
Employees Worked With
Trent and Dean
March 03, 2021
Needed to sell my motor home and didn’t have the time to deal with it. Dropped it off to Doug Bedore in consignments and he handled everything including title work and detailing. Got a check in the mail sho deal with it. Dropped it off to Doug Bedore in consignments and he handled everything including title work and detailing. Got a check in the mail shortly thereafter. Great service from Doug, highly recommend. More
by jbnowland
Employees Worked With
Doug Bedore
January 07, 2021
So very Happy with North Trail...Eric Martinez is a wealth of knowledge and stays in touch after the sale. I bought 3 coaches from Eric and in 5 years will see him again. The dealership is massive an wealth of knowledge and stays in touch after the sale. I bought 3 coaches from Eric and in 5 years will see him again. The dealership is massive and the showroom is spectacular with an enormous selection of spectacular caches. Justin Graham made the financing simple, fast and honest...... Thank you North Trail and Eric for the friendship and service!! More
by mbraun5200
Employees Worked With
Eric Martinez, Bert Rapp
