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North Penn VW - Service Center

Colmar, PA

4.7
1,717 Reviews

1,717 Reviews of North Penn VW - Service Center

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March 28, 2025

Good Very good very good very good. Very good. Very good. Very good. Very good. Very good. More

by BOYLE428
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
March 27, 2025

The service team at North Penn VW are the best in the business, always friendly and knowledgeable. I have been buying cars and having them serviced from them for over ten years and would not have my VW s More

by egronwaldt
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

We have a Honda and a VW in our household and the VW maintenance Is at least twice as expensive as the Honda. $400 to change a battery is ludicrous just because VW has some coding that has to be added. More

by DAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

North Penn VW responded

Hello Dan, I completely understand your frustration when a simple task like replacing a battery becomes complicated due to specialized programming. VW’s electrical system, like many modern vehicles, uses variable charging. There’s a control module that adjusts the alternator’s output based on the battery’s charge state and health. If the battery control module isn't re-programmed, it can continue charging at an excessive rate, leading to premature failure. That being said, the battery you purchased from us comes with a lifetime replacement warranty. This will be the last battery you'll need to purchase for your VW! We truly value your business and appreciate your feedback. I hope you'll continue to trust us for your VW service needs, as we are the highest-ranked VW service center in the Greater Philadelphia area. Please don't hesitate to reach out to me with any other concerns at 267-956-1145. Sincerely, Ken Benton Service Manager

March 24, 2025

Polite Professional Proficient Quality work Honest work Always customers interest Always discusses any work to be done More

by FRANCISJEYARAJ
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
March 10, 2025

Jesse was wonderful! Very communicative kept me informed all the time as to how my car was doing and what it needed! More

by ALYHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

Erin is always professional, knowledgeable and personable. She remembers me each time I’m there with my car. I appreciate the timeliness of service and the fact you can wait there for your car if More

by DANIBOY.SAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Did everything they said they would and on time! Jim Bangor was very communicative and the video review of the car is great. More

by WEIIR.AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Everything seems to have been taken care of except the gas fill cap was left off More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Erin is excellent st her job, she’s cognizant of my car and costs and tries very hard to take care of my needs in a cost affective way. More

by PETES528
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Jessie McDonough is exceptional. We really appreciate how well he takes care of us and how well he takes care of our cars. thank you! More

by pjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.