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North Penn VW - Service Center

Colmar, PA

4.7
1,712 Reviews

1,712 Reviews of North Penn VW - Service Center

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April 04, 2025

Easy scheduling. Video of service helpful. Communicated throughout process. Took care of an issue quickly. More

by Noodle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Major warranty repair (replaced engine), and was kept well informed by James as well as receiving the car back ahead of schedule and running perfectly once again! More

by CHARLIE82
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
March 31, 2025

Very professional dealership with knowledgeable and friendly employees! Diagnostic was completed and work was finished in a very timely manner-same day! More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2025

This dealership is one of the most friendly teams I have experienced. They are always first to say hello and make sure I’m satisfied when I pick up. Also make sure the car has been washed or give me a coupo More

by PHILLY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Campacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

I had a very good experience when having my vehicle repaired at the dealership. Very good service work and communication throughout the repair process. Thank you! More

by m_palilonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Miller
March 28, 2025

Good Very good very good very good. Very good. Very good. Very good. Very good. Very good. More

by BOYLE428
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erin Trotter
March 27, 2025

The service team at North Penn VW are the best in the business, always friendly and knowledgeable. I have been buying cars and having them serviced from them for over ten years and would not have my VW s More

by egronwaldt
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

We have a Honda and a VW in our household and the VW maintenance Is at least twice as expensive as the Honda. $400 to change a battery is ludicrous just because VW has some coding that has to be added. More

by DAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

North Penn VW responded

Hello Dan, I completely understand your frustration when a simple task like replacing a battery becomes complicated due to specialized programming. VW’s electrical system, like many modern vehicles, uses variable charging. There’s a control module that adjusts the alternator’s output based on the battery’s charge state and health. If the battery control module isn't re-programmed, it can continue charging at an excessive rate, leading to premature failure. That being said, the battery you purchased from us comes with a lifetime replacement warranty. This will be the last battery you'll need to purchase for your VW! We truly value your business and appreciate your feedback. I hope you'll continue to trust us for your VW service needs, as we are the highest-ranked VW service center in the Greater Philadelphia area. Please don't hesitate to reach out to me with any other concerns at 267-956-1145. Sincerely, Ken Benton Service Manager

March 24, 2025

Polite Professional Proficient Quality work Honest work Always customers interest Always discusses any work to be done More

by FRANCISJEYARAJ
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Bangor
March 10, 2025

Jesse was wonderful! Very communicative kept me informed all the time as to how my car was doing and what it needed! More

by ALYHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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