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North Penn Mazda - Service Center

Colmar, PA

4.8
1,985 Reviews

1,985 Reviews of North Penn Mazda - Service Center

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October 18, 2022

Easy to schedule service. After hour drop off is a great feature. Service department employees provide a video describing work being done. Service agent recommends addition More

by BMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel, Brittany, Amanda, Julian Wimmer
October 16, 2022

All people working in service department are wonderful. They will help you beyond your expectations. More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2022

My experience at North Penn Mazda was great. The service department staff was easy communicating. More

by MOSIK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

I can always get appointments to fit my schedule. They have a friendly and knowledgeable staff. I've been going there many years for service. They're the best. More

by LAGUNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

I have been purchasing cars at North Penn Mazda for 20 years. The service department is the number one reason I continue to come back over and over again to purchase our Mazda (3 family members own Mazda More

by Rob U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chiartas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

They did an excellent job changing the oil and filter and I will continue to get my Miata serviced here More

by Adam Fajge
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

Outstanding service and communication. The service mechanic did a wonderful video of the work that he performed. The service consultant kept me updated and fully informed. More

by SJWESTCOTT76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

Service representative Katie (Caitlin) was very nice and she took care of my vehicle very well. Also Amanda the service manager is a wonderful person. All the people in service department are wonderful and More

by SKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

Very nice people, clean anew new facility, and prompt service. I would highly recommend Mazdas service center. More

by SMBOGLE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

Over priced service. Faulkner Mazda for the same was $89. Plus tax. Your price $45 more. I will never return More

by Farnells
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Caitlin Landis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

North Penn Mazda responded

We apologize for your negative experience. At North Penn Mazda we are committed to fair, honest pricing. It’s unfortunate that you were unhappy with the pricing of your recent service visit. We value our customers and truly appreciate the time to share your opinions. Please contact me at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully, Amanda Young Mazda Service Manager 267-956-1160

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