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North Penn Mazda - Service Center

Colmar, PA

4.8
1,860 Reviews
Call Service Center (215) 822-1361

1,860 Reviews of North Penn Mazda - Service Center

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October 28, 2024

Overpriced service for an issue that should have been covered under warranty. Not even offered an option for used or generic parts. Will never be seeking service from this establishment ever again. More

by BENJMORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wil Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

North Penn Mazda responded

BENJMORROW, I am sorry to hear that you are unhappy with your recent experience in our service department. The safety warranty on your vehicle expired at 60,000 miles or 5/29/2021 whichever would have come first. When your vehicle came to us the seatbelt retractor was physically broken which would not have been a warrantable repair during the warranty period as it wasn't a manufacture defect. There is no option for an aftermarket part to replace what was broken in the vehicle nor would we recommend replacing it with a used part. Had it been anything other than a safety belt, we would have found other options if available for you. I did call to speak with you yesterday and I spoke to your wife. I thank you for bringing your concerns to our attention and even though they did not shine a positive light, we appreciate the feedback so we can improve in the areas we are lacking. If you would like to discuss this further please don't hesitate to reach out to me directly. Sincerely, Amanda Young North Penn Mazda Service Manager amanda@northpennmazda.com 267-956-1160

October 27, 2024

Great people to work with and one of the best service departments I've come across. Just a nice bunch of folks. More

by hdtvpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 26, 2024

Such a great place to go. Nice building and fantastic service. A slam dunk if you ask me. More

by CRAFTFAMILY425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
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October 26, 2024

Everything was perfect from our first communication through pick up. Flawless service from everyone involved. More

by SIEBERT.ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2024

Wonderful dealership. Very personal touch Work is completed as promised and Caitlin is always ready to assist in any way she can. More

by LEONARDDJ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 25, 2024

We could not be more pleased with the service that Catlin provided on our last visit. We were in and out in no time and Catlin continues to provide excellent customer service. More

by samogo@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 25, 2024

Great place to do business. Had bought a car from them for the wife and now for me. More

by CRAFTFAMILY425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chiartas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2024

Wil is super professional and helpful, we are very satisfied with his service! Thanks to Wil! More

by rjtmhk
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2024

Just bought the car, have not use the service. Sales team was friendly and knowledgeable More

by CHOISY
Recommend Dealer
No
Employees Worked With
John Sell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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October 23, 2024

Great experience overall! Wil is friendly and helpful, makes good recommendations and makes customers his top priority. More

by SUSAN.TOMLINSON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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