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1,861 Reviews of North Penn Mazda - Service Center
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Verified Customer
March 19, 2024
North Penn dealership. I've been going to them since 1998 and I have never had a bad experience with them. When my husband passed away 2016 they were there for me. Help me I've been going to them since 1998 and I have never had a bad experience with them. When my husband passed away 2016 they were there for me. Help me get through the tough times and help me buy the right car. I'm going to be by my third Mazda CX-9 in 2024 or 2025. I highly recommend getting your car at North Penn. Only buy my car. From Dan Dietrich who knows me very well and knows what I want. More
by LIZ.ANN3906
March 19, 2024
All areas that you are greeted by employees is a positive experience, from the gentleman that takes the car ( very informative) to the desk service people, to the loaner car folks! That is why I rate '5'. experience, from the gentleman that takes the car ( very informative) to the desk service people, to the loaner car folks! That is why I rate '5'. More
by privateagreement
Employees Worked With
Dominic Ventresca, Dominic Ventresca
March 19, 2024
Not vey customer oriented seemed like Mazda was doing me a favor working on my car, not at all left with an impression that they valued my business a favor working on my car, not at all left with an impression that they valued my business More
by SALREPPER
March 15, 2024
Friendly staff. I was well taken care of It was a great experience and I will definitely recommend to my friends I was well taken care of It was a great experience and I will definitely recommend to my friends More
by CHELSEAOOKA
March 15, 2024
Efficient and professional service. Effective communication from start of making the appointment for service through the actual service and even after when I called and spoke to Caitlin Effective communication from start of making the appointment for service through the actual service and even after when I called and spoke to Caitlin with a question. More
by okersonl
March 15, 2024
TL; DR- This place is unreliable, and has cost me a many hours of time, frustration, and gas money. Everything about this simple repair has been terrible. 1. They sold me a car with a defective extendin hours of time, frustration, and gas money. Everything about this simple repair has been terrible. 1. They sold me a car with a defective extending mirror. Ok, things happen, it’s intermittent so maybe they just didn’t notice. But it’s dangerous when some of the time, I’m already on the highway before I realize my mirror didn’t extend and I can’t use it. 2. I drove it back to the dealer and showed the salesperson, who said bring it back when the shop’s open for warrantee repair. Bear in mind, each trip back is >2 hours driving for me round trip. 3. I brought it back (2 hours), and they refused to repair it. Even though their employee witnessed the problem, because it didn’t replicate when the tech looked. They said the only way they’d repair it is if I had a video. 4. I took a video and brought it back (2 hours). They agreed to fix it. 5. I went to pick it up (2 hours). Once I got on the highway with the repaired vehicle, the mirror started rattling and vibrating. Turns out it’s loose and not installed correctly. 6. I brought it back (30 extra minutes). Techs were already gone, so I need to make another 2 hour round trip later. It’s also taken multiple days because first they didn’t have a part on hand, then the part they got was broken. Every aspect of this has been frustrating. More
by Dave
Employees Worked With
Dominic Ventresca
March 13, 2024
My visit to North Penn Mazda couldn't have gone better. Wil was friendly and professional as usual. Dominic kept me informed. The waiting area is convenient and very clean and comfortable. The unexpected c Wil was friendly and professional as usual. Dominic kept me informed. The waiting area is convenient and very clean and comfortable. The unexpected complimentary car wash was icing on the cake. Thanks everyone! More
by GINNYHENDERSON100
Employees Worked With
Dominic Ventresca, Dominic Ventresca
