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North Penn Mazda - Service Center

Colmar, PA

4.8
1,925 Reviews

1,925 Reviews of North Penn Mazda - Service Center

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May 15, 2024

Wil and the gang at North Penn Mazda are awesome. I have been going there for years and always have a great experience. More

by mcdemay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024

Hello. Cost for oil change excessive. Why charge a battery under warrenty. Fell free to call Thank you More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wil Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Great communication through out the process. The loaner car was a nice perk. Thanks again More

by BSLI65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Will is always pleasant. He explains things to me in a simple manner so that I understand what needs to be done to my Mazda. More

by SHARONLEE0801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Catie was so helpful when I came in for my recent oil change. She let me know about my options for purchasing tires and fully explained the tire warranty and how it worked. She ensured that I was aware o More

by kthomas612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
May 07, 2024

Great services Would definitely be back Amanda was awesome. Rental people was great. See you soon More

by SCODARLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024

It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. More

by Ceraso.tlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
May 05, 2024

For the second time we reported the key fob intermittently having issues saying either 'not detected or 'key fob battery low and the service manager Cait said the same thing about it being in l More

by MIKELHIGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

North Penn Mazda responded

Hello Mikel, I'm sorry to hear about your experience with your key issues with your Mazda. I was able to speak to our service team and it sounds like your remote is being put into "sleep mode". Our service team did exactly what needs to be done if the key is put into that mode. Sleep mode can be activated on the Mazda key fob to save battery power. Turning on the transmitter's power saving function also turns off the advanced keyless entry and push button start system functions, and restricts the transmitter's battery power consumption. To take a Mazda key out of sleep mode, you can: Press the Start button four times The red light will stay on Press and hold for a few seconds The light will release and flash the parking flashers Press the Start button again Everything should power up normally Once again, I'm sorry for the issues but I hope this helps clarify what's happening. I'm going to email you personally as well with my contact info. Please feel free to call me anytime. Kyle Neith General Sales Manager 215-822-1361 x 1389 kyle@northpennmazda.com

May 04, 2024

Caitlin is an excellent customer service rep. Very helpful and knowledgeable. Professional attitude and presence in the department. More

by garyd119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I was greeted as soon as I arrived at service, and was kindly directed what to do, and to see Caitlin. Caitlin was so helpful and kind! Service was done in a timely manner. More

by Holly Ketterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever it was who greeted me. Sorry, did not notice his name.
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