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1,925 Reviews of North Penn Mazda - Service Center
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May 23, 2024
Professional knowledgeable, pleasant and helpful All staff are friendly and respectful Waiting room is comfortable. staff are friendly and respectful Waiting room is comfortable. More
by DOTTIESERINA
Verified Customer
May 23, 2024
First time getting service at NP Mazda. Super quick, friendly, and thorough in their work. Went out of their way to accommodate and communicate with my and our needs. Will return! Super quick, friendly, and thorough in their work. Went out of their way to accommodate and communicate with my and our needs. Will return! More
by dkoltenback31
Employees Worked With
May 22, 2024
Easy process buying our car. Negotiated up front before arriving at dealership. No surprise fees or needing to deal with multiple people. Negotiated up front before arriving at dealership. No surprise fees or needing to deal with multiple people. More
by MJS5769
May 22, 2024
I had a great experience. This was my first experience with the service department since I bought the car and they did not disappoint. Everyone was friendly and professional. This was my first experience with the service department since I bought the car and they did not disappoint. Everyone was friendly and professional. I would highly recommend them. More
by CRAIG.RIFKIN
Employees Worked With
May 18, 2024
I can tell they really care about serving their customers! The people working there were very attentive to me and professional. Something you dont see all the time. Thanks! customers! The people working there were very attentive to me and professional. Something you dont see all the time. Thanks! More
by SYODER102
Employees Worked With
May 16, 2024
North Penn mazda is a wonderful place. They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any They take great care of the vehicles and the people there are so nice I’d trust them to babysit my children if I had any More
by Bmgarneau
Employees Worked With
May 15, 2024
Extremely dissatisfied with my last service. I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thur I scheduled an oil change and a front left headlight replacement one week in advance and requested a loaner vehicle. I dropped off my vehicle on Thursday evening 5/9. I received an email confirming the service for 6:30 am on Friday 5/10. When I left work at 4 pm I called Mazda because I hadn’t received a call saying the vehicle was ready. Wil Jones told me the vehicle was ready but they were still finishing up the paperwork and the car would be ready at 5. I arrived at the dealer at 4:50 and Dominic told me that he was finishing up the paperwork and he would be finished in 15 minutes. I told him I would be in the waiting area. A few minutes later the phone rang and he proceeded to have a lengthy telephone conversation with another customer. At 5:15 he was still on the phone and I went up to the service counter and spoke to Wil Jones and explained to him that I was still waiting for the paperwork so I could leave as I had made plans for the evening and I needed my vehicle back. He said Dominic was still working on the paperwork! After expressing my dissatisfaction and frustration Wil brought my car up to the bay hoping to appease me but I still had to wait for Dominic anyway. When I paid for the service I realized the paperwork said the car was promised by 5pm. When I scheduled the appointment I wish I had been told or been given a window of time when the car would be ready for pickup. Since the appointment time was listed as 6:30am I assumed the car would be finished earlier in the day considering it was only an oil change and a headlight replacement. More
by m.marcantonio
May 15, 2024
Please avoid NPenn Mazda to save your hard earned money. They sold me a car with ignition and starter issues. Do show to mechanic if you need to buy from here. They sold me a car with ignition and starter issues. Do show to mechanic if you need to buy from here. More
by MANI S
Employees Worked With
Mazda
May 15, 2024
Great experience. Did most prep ahead of time, came in, took it for a test drive and bought it all in about an hour Did most prep ahead of time, came in, took it for a test drive and bought it all in about an hour More
by STLAMPE0
