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North Penn Mazda - Service Center

Colmar, PA

4.8
1,925 Reviews

1,925 Reviews of North Penn Mazda - Service Center

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June 24, 2024

Wonderful experience, got loaner car no problem and vehicle was done prior to expected time. More

by FERRARO712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2024

Excellent service and my service advisor, Will, was great! Love the video at the end of your service from the mechanics going over all of what they did. More

by DIANABRUNK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Everyone is very nice and attentive. Everyone is always efficient as well. Always a nice experience. More

by karenlynne2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Very efficient. Met me when I entered the service area and also had the shuttle ready. More

by marybridgetfaherty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2024

Excellent service great sales team very happy with my purchase made leasing my car very easy More

by ROSENBERGDAVID15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2024

Excellent customer service and work quality. Appointment was scheduled easily and timely. Work completed when promised More

by RTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2024

The dealership makes it very easy to schedule service and thry are always available and accessible for questions. I can't say enough good things about Will. He is the main reason I keep coming back. He is al More

by jkrotowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2024

Excellent dealership. In addition to the care they take of our CX-5, they send explanatory videos of your car while it's being serviced, plus they provide loaners. Also, t More

by tomv10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
June 16, 2024

Great communication between service team to customer. The video that was sent was also very informative. Just praying there are no more major issues after this. More

by Joe D
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
June 15, 2024

Disappointed because North Penn Mazda failed to repair under warranty what appears to be a Mazda design issue. More

by Usbports
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

North Penn Mazda responded

Usbports, As shown in the video sent to you by the technician, the USB ports were physically damaged by outside influence. The ports had bent pins and one of them was pushed in and broken away from the trim around it. Unfortunately defects from outside influence are not covered by warranty. Had the issue been a manufacture defect in which they weren't working but were in good condition, the repair would have been performed under warranty for you. If you would like to discuss this with me further please don't hesitate to reach out to me at either of the communication means below. Sincerely, Amanda Young North Penn Mazda Service Manager amanda@northpennmazda.com 267-956-1160

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