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North Penn Mazda - Service Center

Colmar, PA

4.8
1,860 Reviews

1,860 Reviews of North Penn Mazda - Service Center

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May 07, 2024

Great services Would definitely be back Amanda was awesome. Rental people was great. See you soon More

by SCODARLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024

It’s always a pleasure working with the North Penn Mazda team and my car is always well cared for. More

by Ceraso.tlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
May 05, 2024

For the second time we reported the key fob intermittently having issues saying either 'not detected or 'key fob battery low and the service manager Cait said the same thing about it being in l More

by MIKELHIGBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

North Penn Mazda responded

Hello Mikel, I'm sorry to hear about your experience with your key issues with your Mazda. I was able to speak to our service team and it sounds like your remote is being put into "sleep mode". Our service team did exactly what needs to be done if the key is put into that mode. Sleep mode can be activated on the Mazda key fob to save battery power. Turning on the transmitter's power saving function also turns off the advanced keyless entry and push button start system functions, and restricts the transmitter's battery power consumption. To take a Mazda key out of sleep mode, you can: Press the Start button four times The red light will stay on Press and hold for a few seconds The light will release and flash the parking flashers Press the Start button again Everything should power up normally Once again, I'm sorry for the issues but I hope this helps clarify what's happening. I'm going to email you personally as well with my contact info. Please feel free to call me anytime. Kyle Neith General Sales Manager 215-822-1361 x 1389 kyle@northpennmazda.com

May 04, 2024

North Penn Mazda has the best customer service! Everyone I deal with when my car is in for service is professional and courteous. I’m kept up to date with the progress of my car’s service every ste More

by can521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

Caitlin is an excellent customer service rep. Very helpful and knowledgeable. Professional attitude and presence in the department. More

by garyd119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I was greeted as soon as I arrived at service, and was kindly directed what to do, and to see Caitlin. Caitlin was so helpful and kind! Service was done in a timely manner. More

by Holly Ketterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever it was who greeted me. Sorry, did not notice his name.
May 04, 2024

Easy drop off and pick up. Video is very informative. Easy to schedule service. Thanks More

by MARFNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Will Jones is always beyond professional! The dealership is so NICE, I never mind waiting. Service is great and I love the videos that keep me updated while servicing my car. More

by MY2CATSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Ventresca
May 03, 2024

Excellent service. Fair prices. Will go back. Appreciated the car wash as well. Thank you. More

by cat1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

They made sure to diagnose my car and fix it. Also washed and vacuumed it More

by BRUCH8ETJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Ventresca
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