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North Penn Mazda - Service Center

Colmar, PA

4.8
1,918 Reviews

1,918 Reviews of North Penn Mazda - Service Center

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June 05, 2019

Car inspection, emissions testing, oil change Service staff was friendly and answered questions that I had. During the time my car was in the shop, they kept me informed about the progress on my More

by HERRICKPD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and look forward to seeing you at your next visit!

June 05, 2019

Complimentary oil change Caitlin was awesome. Very cordial and accommodating. Only problem was that my oil change service due notification still on. Need to let me know how to More

by PENNYE_ALBERT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

North Penn Mazda responded

Thank you Pennye. I apologize that the service reminder system was not reset and it is something you can do yourself. When you get a chance, give Catie a call and she can walk you through the process. I am glad to hear that you had such a good experience with Catie otherwise! We are very lucky to have her as part of the team here.

June 04, 2019

Great customer service I was very impressed with the friendliness and helpfulness of all of the employees at North Penn Mazda service and loaner car areas. I would Highly More

by JENLF111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girl at loaner car desk, Michael Jansons
Jun 06, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and look forward to seeing you at your next service visit!

May 29, 2019

Oil Change Service was quick and painless. Catie explanation was super easy to understand. Everyone I came in contact with was super friendly! Defiantly would re More

by Goaliegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2019 -

North Penn Mazda responded

Thank you for the positive feedback! We appreicate you taking the time to share you experience with us. Our goal is 100% customer satisfaction and it appears as though we achieved that with you! We look forward to you next visit with us.

May 28, 2019

State Inspection Quick access to an appointment for State Inspection especially on a Holiday Weekend. Also, installation of car battery was done at same visit. Exce More

by BMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

North Penn Mazda responded

Thank you BMK. I am glad to hear that we were able to accomodate all of your needs while you were in to prepare for the long weekend. We look forward to seeing you at your next service visit.

May 27, 2019

Great service experience. Great experience. Friendly associates, convenient scheduling. Awesome rental options. We’ll defiantly return for service. Only negative was not accep More

by Joemustazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us. I would like to know about the service coupon that we wouldn't accept if you would please contact me at 267-956-1160. We appreciate the feedback and look forward to seeing you at your next visit. -Amanda Young Service Manager

May 27, 2019

Excellent service as usual. All work completed earlier than expected. Loaner vehicle was new and clean. Everything was as promised. Great job North Penn Mazda! More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan, cashier
May 28, 2019 -

North Penn Mazda responded

We appreciate you taking the time to share your feedback with us. We value our customers and the experiences they have when coming in for service. We look forward to seeing you at your next visit!

May 24, 2019

awesome as always awesome, Justin was the tech and always does just a great job, work done on time on schedule. Everyone there just does a great job. More

by MSMOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jansons
May 28, 2019 -

North Penn Mazda responded

Michael we thank you for the feedback. We strive to make each visit for our customers the best, and it appears as though we have succeeded with you.

May 24, 2019

Good service experience! Good, accurate, friendly service! Excellent shuttle service! I have been with North Penn Imports for over forty years and the service has always been More

by FIRDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

North Penn Mazda responded

Thank you Mr. Firda for sharing your experience. We appreciate you taking the time to let us know how we are doing! We look forward to seeing you next year for your annual visit.

May 22, 2019

Polite,,efficient, thorough I usually wait while my .CX-5 is being serviced. The staff are always friendly and knowledgeable. The best thing is the video that the servicing techn More

by Johnnydogmatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Jansons
May 28, 2019 -

North Penn Mazda responded

Thank you for the feedback. We appreciate you taking the time to share your experience with us and look forward to seeing you at your next visit!

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