North Penn Mazda - Service Center

Quick Express Service I had to reschedule my appointment due to winter storm. Service personnel were very helpful in doing this. The actual service was what I expected. I had to reschedule my appointment due to winter storm. Service personnel were very helpful in doing this. The actual service was what I expected. More

They fit me in anyway I mistakenly showed up for my Friday scheduled appointment on Thursday. Michael and the service team were understanding and asked if it was okay to wa I mistakenly showed up for my Friday scheduled appointment on Thursday. Michael and the service team were understanding and asked if it was okay to wait a little longer than usual. I felt so embarrassed about my scheduling mistake but Michael assured me it was okay as there happen to be some cancellations today. This put my mind at ease. I was really pleased with the service I received. So glad I chose North Penn Mazda. More

Oil change Great service and courtesy car for a routine oil change. Accomadated my schedule and was flexible with pick up and drop off even during a snow storm! Great service and courtesy car for a routine oil change. Accomadated my schedule and was flexible with pick up and drop off even during a snow storm! More

Fuel pump replacement My car was stalling. Service could not have been easier, from the tow to the loaner. Everything was covered under warranty. I was in and out in no tim My car was stalling. Service could not have been easier, from the tow to the loaner. Everything was covered under warranty. I was in and out in no time. More

quick, efficient, professional, respectful Had first service. Treated very well. Good free coffee! Comfortable waiting area with free wifi and usable work areas. I just wish it was closer. Had first service. Treated very well. Good free coffee! Comfortable waiting area with free wifi and usable work areas. I just wish it was closer. More

I love North Penn North Penn is not the closest to me dealership, but their service is so worth traveling a little further. I won't even consider servicing my car anywh North Penn is not the closest to me dealership, but their service is so worth traveling a little further. I won't even consider servicing my car anywhere else. Everything about them says, "We care". The team is awesome. Always professional, courteous and efficient. They go the extra mile. Comfortable waiting area is a plus, since I wait during most of my appointments. Also love all of the tech innovations, from online booking to video reports on the work being done. Very convenient, helpful and kinda cool. All in all, North Penn service is definitely outstanding and superior to all of the other service centers I've been to before. More

Great experience as usual Staff is always courteous and professional. I travel 1 hr from Flemington, NJ so always wait at dealership while service is being performed. The waiti Staff is always courteous and professional. I travel 1 hr from Flemington, NJ so always wait at dealership while service is being performed. The waiting room is comfortable and pleasant. Service personnel keep me updated. This time I received a video on my phone from the service technician working on my car describing exactly what was done. I loved this! Even got a complimentary car wash! More

Routine service I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expecte I dropped off my car for a routine oil change. Service desk was quick and easy. Courtesy car Check-out was quick and easy. Service was done at expected time. Cashier checkout was not pleasant however. Paying with credit card and both choices said debit - which I didn’t want. I asked and the young woman said ‘choose top one.’ When I said said it says debit - she said with and attitude ‘I said choose the top one.’ The next screen also included ‘debit’ and I asked again to be sure. She responded with more attitude ‘choose the top one.’ She never stood up to help or show me. When I was finished I said ‘I really felt talked down to’ she never apologized and got very defensive. This has not been my usual experience at North Penn. However, I left pondering future service. More

Excellent Service! I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service rig I was having a problem with my tire, and didn't have an appointment. Caitlin was able to have my issue taken care of even though I needed service right away. The courtesy shuttle was a plus too! More

Excellent service in rental dept. I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up I arrived on 1/31/19 during a busy evening, everyone was rushing to beat the snow. There were at least 10 people in line waiting to return or pick up a rental. The representative (Cameron? I think his name was) handled all the customers efficiently and with respect. I appreciated him getting me through the line as quickly as possible so that I could be on with my evening. The next day, Will from service brought my car up and cleaned off the ice and snow. I appreciate the extra effort. Thank you! More