North Penn Mazda - Service Center

Terrific service Been coming here for many years. Service is great and they honor other dealers coupons (not all do that) Also a comfortable waiting room, however, I d Been coming here for many years. Service is great and they honor other dealers coupons (not all do that) Also a comfortable waiting room, however, I did not have to wait long. More

Customer service cannot be topped From the greeting to being told not to hesitate to reach out if I need anything when leaving, Will Jones always makes me feel like an important custom From the greeting to being told not to hesitate to reach out if I need anything when leaving, Will Jones always makes me feel like an important customer. He has a great sense of humor, joking back with me when we arrived about a half hour early when we are usually just getting there on time or a couple of minutes late. He has excellent communication skills, keeping me abreast of what is going on. He works hard to make sure I am safe and happy. Although I moved far away from the dealership, I make the time to come back for my service because of the way I am treated. My only suggestion for improvement would be to reset settings that might be erased due to the work. For example, I had my battery replaced and my display was not as bright as it had been until I asked how to change it back, my radio station favorites are gone, and the clock was not displaying the right time. More

Almost perfect Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me w Good service. Need to do a better job at communicating service progress updates. I had to chat with someone on the website to get someone to call me with updates on my car. Also no call when my car was actually done. Really like the loaner car program. More

Great service Timely service and excellent communication. People are friendly and never tries to push extra services. Car was washed and clean at pick up. Lo Timely service and excellent communication. People are friendly and never tries to push extra services. Car was washed and clean at pick up. Loaner was clean and staff was excellent. Return was easy. More

Work was performed well and quickly. Service writer Caitlin is friendly and efficient. She does an excellent job. The video of the mechanic working on my car is a nice touch. Service writer Caitlin is friendly and efficient. She does an excellent job. The video of the mechanic working on my car is a nice touch. More

Breaks when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done when I called the service department about my brake problem, they got me right in! The staff is always very pleasant and helpful. A good job was done by the service department. More

Maintenance and More Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very plea Outstanding experience. Wil came out to great me at the drop off spot so I continued into showroom to get paperwork done by Caitlin who was very pleasant. Steve the mechanic took care of the oil and lube and provided a video with an update on the status of the car. Great job. Betty More

Great Repair Work My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it within a few hours and kept me up to date throughout the whole process. Great customer service! More

First Service The service department was very accommodating and provided a loaner! They did the service quickly and efficiently, I will definitely return for future The service department was very accommodating and provided a loaner! They did the service quickly and efficiently, I will definitely return for future service for my vehicle and my wife’s. More