Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,926 Reviews of North Penn Mazda - Service Center
Sort by
August 08, 2019
Headlight replacement I pulled right up to the dealership and Dan the salesman was already waiting for me before I came out of the car and directed me to service. After goi I pulled right up to the dealership and Dan the salesman was already waiting for me before I came out of the car and directed me to service. After going into the service line, I gave them my keys since Dan had already told them about my headlight replacement and the car came back right out front in 5 minutes. It was super easy and no problem at all. Loved how I didn’t have to do any paper work at all since the car was still under warranty and it just a friendly greeting followed by them taking my key to do what they had to do. Couldn’t have been any better! More
by Mike Errichetti
Verified CustomerEmployees Worked With
Other Employees :
I forget the name of the man who I spoke with in service but he was wonderful
August 08, 2019
Yet another wonderful experience! Very friendly, caring, and knowledgeable staff. Service was done promptly and properly. Washed car is a nice adder. Snacks and drinks are great. Waiti Very friendly, caring, and knowledgeable staff. Service was done promptly and properly. Washed car is a nice adder. Snacks and drinks are great. Waiting area is comfortable and well-appointed. The service department seems wonderful as the sales department was when I purchased the car (open, honest, very good price, no hassle). This dealership is a gem. I drive 40 minutes to get there and there are two other Mazda dealerships much closer to home, but they don't compare to North Penn Mazda. I have bought my last 2 cars there and will continue to do so in the future. More
by TomS
Employees Worked With
Not sure of their names, there was a young Black man who I dealt with mostly. What a great employee you have! Also closed out with a young blonde woman...very friendly, knowledgeable, and efficient.
August 06, 2019
Good and dependable service North Penn Mazda gives courteous and reliable car care. I appreciate the appointment reminders, too. I do wish I didn’t have to wait over a week for a North Penn Mazda gives courteous and reliable car care. I appreciate the appointment reminders, too. I do wish I didn’t have to wait over a week for an appointment. More
by Grassyfields
Employees Worked With
Will
August 05, 2019
Quick and Easy Everyone was friendly and the process was quick and easy... the service done on my car was exceptional and I look forward to bringing my car back in t Everyone was friendly and the process was quick and easy... the service done on my car was exceptional and I look forward to bringing my car back in the future More
by TBEARDEN11
August 05, 2019
Quick but thorough. Can drop off car on a Friday night and have the service done on Saturday. If for some reason parts won’t be in we have always been able to get a loane Can drop off car on a Friday night and have the service done on Saturday. If for some reason parts won’t be in we have always been able to get a loaner car which has always been a newer Mazda with more bells and whistles than my Mazda. We have been using NPM for since 1986 when we purchased our B2000 remember them? More
by BARNHURST
August 04, 2019
10 out of 10 My most recent experience with this dealership was great. Really genuine and helpful people. I keep going to the location in Colmar rather than the mo My most recent experience with this dealership was great. Really genuine and helpful people. I keep going to the location in Colmar rather than the more local Allentown dealership because of the great customer service. More
by CARLYGOHN13
Employees Worked With
Wil@Mazda
August 03, 2019
Like working with the dealership Like to use the dealership. Like that you can get a loaner when work gets done. Just wish we could leave there not paying so much for the service! Like to use the dealership. Like that you can get a loaner when work gets done. Just wish we could leave there not paying so much for the service! More
by JPBATS
Employees Worked With
August 02, 2019
Service Only reason I took off a star was because I had changed my mind and wanted to wait and they weren’t accommodating to that. Only reason I took off a star was because I had changed my mind and wanted to wait and they weren’t accommodating to that. More
by JANTUNES7905
Employees Worked With
Wil Jones
July 31, 2019
Not Customer-friendly Will Jones was extremely helpful. The woman who I spoke to on the phone to make the appointment was rude & same w/check in girl Will Jones was extremely helpful. The woman who I spoke to on the phone to make the appointment was rude & same w/check in girl More
by SCORPSTEFF
July 30, 2019
Customer-centric experience Service advisors were very helpful and friendly. The waiting room was clean and comfortable and the work done on my car was completed in a timely mann Service advisors were very helpful and friendly. The waiting room was clean and comfortable and the work done on my car was completed in a timely manner. More
by Tman
