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North Penn Mazda - Service Center

Colmar, PA

4.8
1,926 Reviews

1,926 Reviews of North Penn Mazda - Service Center

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August 29, 2019

Getting back on the road Always top notch service from North Penn Mazda. Work is done right; communications from service staff is excellent. Never a problem getting quick appo More

by CKANECONSULTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

North Penn Mazda responded

Thank you Mr. Kane! We appreciate your business and look forward to continuing to provide you the best service on your CX9!

August 28, 2019

Amazing Staff! Staff were friendly, courteous, and made an extra effort to address customer needs. I came in with a relatively minor and nuanced concern about a rec More

by CLINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

North Penn Mazda responded

We are here to answer any of your questions no matter what they are! We appreciate the feedback and look forward to seeing you at your next service visit.

August 26, 2019

Customer Focused As Always The team at North Penn is always customer focused and deliver top notch service. Amanda and the service team are fantastic. Thank you for always being More

by MFusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

North Penn Mazda responded

Thank you Morgan for the kind words. We appreciate our customers and their feedback. We look forward to seeing you at your next visit :)

August 26, 2019

Fast and courteous Had my CX 5 in for recall issue and the staff at NP was very efficient and courteous. I waited for the car and within 35 minutes it was completed as More

by GKARSLANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
Sep 03, 2019 -

North Penn Mazda responded

Awesome news! We appreciate you taking the time to share your experience and look forward to seeing you at your next visit!

August 23, 2019

Outstanding Service Exceptional Service. Friendly. Knowledgeable. Clean. Just outstanding service and your car is finished when they say it will be. they keep you informe More

by KLJPHARO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. Our goal is 100% customer satisfaction and it appears we have achieved that with your visit. We appreciate the feedback and look forward to seeing you at your next service visit!

August 22, 2019

Outstanding I had to visit North Penn to check the work of another dealership. I drove two hours to visit them and wasn’t surprised that they found and fixed the More

by Darren E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

North Penn Mazda responded

Thank you for the kind words Darren. We are glad that we were able to get you fixed up and safely on the road quickly! We know it isn't an easy drive for you to make and we appreciate that you do!

August 15, 2019

Excellent First visit I took in my new car for its first visit and was terrific. Whole process was easy and great from drop off to pick up. The staff was nice and service a More

by RISSAPOO21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your feedback with us. Customer satisfaction is our #1 goal and it appears that we achieved that with your first visit! We look forward to expanding the relationship in the years to come.

August 14, 2019

Always great Always a pleasure to work with North Penn Mazda Always treated like family. Quick efficient and friendly! Service is always on time And they was More

by MA.RIOTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Oestreich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
Aug 15, 2019 -

North Penn Mazda responded

You guys are the best! Thanks for being loyal North Penn Mazda customers. - Kyle & Amanda

August 13, 2019

Wouldn’t return for service Service team is not friendly and easily annoyed. Car was left and there 2 hours before someone started working on it. Called me for updates which was More

by KRISTA.SOBCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Landis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

North Penn Mazda responded

Dear Ms. Sobczak, On behalf of North Penn Mazda, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Amanda Young Service Manager 267-956-1162

Aug 13, 2019 -

KRISTA.SOBCZAK responded

Experience buying the car was great, but had issues both times I was there for service.

Aug 13, 2019 -

North Penn Mazda responded

I apologize that you have had multiple issues with our service department. As I stated, I would like the opportunity to discuss this further with you. I look forward to hearing from you soon! Amanda Young Service Manager 267-956-1162

Aug 22, 2019 -

North Penn Mazda responded

Thank you for the candid feedback on your experience with my staff at North Penn Mazda. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. As discussed in our conversation, I have put the notes in your file for your next service visit and I look forward to seeing you in a few months!

Aug 22, 2019 -

KRISTA.SOBCZAK responded

Thank you

August 12, 2019

Outstanding Service Department My wife and I take our Mazdas to North Penn and the service has always been outstanding. Wil is an exceptional Service Rep at North Penn Mazda. More

by Bob & Doris D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil, Service Dept
Aug 22, 2019 -

North Penn Mazda responded

Thank you Mr and Mrs Deporter! We appreciate the feedback and I will be sure to pass this along to Wil. He is an asset to our team and we are so grateful to have him. We look forward to helping you in the years to come!

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