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North Penn Mazda - Service Center

Colmar, PA

4.8
1,927 Reviews

1,927 Reviews of North Penn Mazda - Service Center

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November 08, 2019

Great Repair Work My mazda had a strange crackling noise that sounded like it was coming through the windshield. The mechanic Will was able to find the cause and fix it More

by Genevieve R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We are thrilled to share this feedback with our team and look forward to seeing you at your next service visit!

November 05, 2019

First Service The service department was very accommodating and provided a loaner! They did the service quickly and efficiently, I will definitely return for future More

by VVONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Nov 13, 2019 -

North Penn Mazda responded

We would like to thank you for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits North Penn Mazda with only the best there is to offer. It’s so nice to hear that John, Wil, Catie and Brent helped to make your experience such a positive one.

October 31, 2019

Screw in new car tire The rep at the service counter was very informative regarding what steps would be taken and thankfully the tire was not punctured. Staff friendly an More

by MARILYN.TABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen Celec
Nov 13, 2019 -

North Penn Mazda responded

Thank you for the 5 star review Marilyn! We appreciate you taking the time to share your feedback with us and look forward to seeing you at your next service!

October 23, 2019

Excellent service Everyone is always and friendly when I take my car in for service. It was raining and Caitlyn actually went out and pulled my car to the door! More

by PS91LAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

North Penn Mazda responded

Thank you for sharing your experience with us. Catie is an asset to our company and we are very fortunate to have her! We look forward to seeing you at your next service.

October 18, 2019

Another great experience We have been using North Penn Mazda for over 30 years (although our current CX5 was not purchased there, another story). The service department never More

by JCSUNCHASR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2019 -

North Penn Mazda responded

Thank you for the positive review. We appreciate you taking the time to share your experience in the service department and with Wil!

October 11, 2019

OUTSTANDING!!! AS CLOSE TO PERFECTION AS YOU CAN GET!!! Caitlin Landis is the best!! She took care of everything and kept me informed every step of the way. Offered outstanding advise too! The service de More

by KLJPHARO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

North Penn Mazda responded

Thank you for sharing your most recent experience with us! We appreciate you taking the time to write about your North Penn Mazda experience with everyone. Our goal is 100% satisfaction in both sales and service and it appears at though we have achieved that with you over the many years you have been a customer! We look forward to seeing you at your next visit, whether for sales or service!

October 10, 2019

CX-9 20K Service Amanada and her Team do an excellent job! Worked with Caitlin this time, but they all treat you professionally and make sure you understand and get th More

by Rmcrae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

North Penn Mazda responded

Thank you Mr. McRae! We appreciate you taking the time to share your experience with us! 100% customer satisfaction is what we want for each customer at each service visit and it appears as though we achieved that with you. We look forward to seeing you at your next visit as always!

October 09, 2019

20K checkup I liked the video showing me what condition brakes etc. we’re in while they serviced the rest of the car. The service was complete and efficient. More

by Mazda 6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 09, 2019 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us! We appreciate the feedback and look forward to seeing you at your next visit!

October 09, 2019

Excellent service Great customer service and excellent car care! Love that they included a video of the problem with my car!! Allowed me to make an informed decision. More

by MMDNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

October 09, 2019

Efficient, courteous, pleasant personnel The service rep, Will Jones, was very pleasant and efficient. The cost of the service was discounted because if low mileage since last year. Looking f More

by RDMBBYRNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Wil Jones. We will be sharing your feedback amongst our team and we look forward to seeing you at your next service visit!

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