North Penn Mazda - Service Center

Excellent service Got a last minute appointment and was pleasantly pleased with the thorough service. Waiting area was clean and very quiet . Complimentary beverages Got a last minute appointment and was pleasantly pleased with the thorough service. Waiting area was clean and very quiet . Complimentary beverages and snacks helped More

Warranty did not cover repair Since the seat was in the locked position , it was necessary to take the seat apart to see why. Because a cable was twisted in the seat, and not brok Since the seat was in the locked position , it was necessary to take the seat apart to see why. Because a cable was twisted in the seat, and not broken, it was NOT covered by the warranty . Somehow, it was explained that we must have done something to cause this issue and it was therefore not covered and had to pay for the repair . Not sure how we could have caused this or why it was not covered. The staff, particularly the gentleman that assisted with the loaner vehicle were very kind . More

Expensive While the customer service and time spent were quite satisfactory, The quality of work is yet to be determined, I was a bit disappointed by the cost, While the customer service and time spent were quite satisfactory, The quality of work is yet to be determined, I was a bit disappointed by the cost, especially the oil change. I've found other dealerships charge 50% of what the cost was at this dealership and therefore could not recommend using the service department here. More

Quality service. Always friendly and efficient service. Showroom will be awesome when finished. Lots of noise in the meantime. Results will be rewarding for the sta Always friendly and efficient service. Showroom will be awesome when finished. Lots of noise in the meantime. Results will be rewarding for the staff and customers. More

First Service - 2019 CX-5 I was underwhelmed. My first visit, I though it was a lost opportunity when staff really didn’t do anything to impress me with outstanding service. I was underwhelmed. My first visit, I though it was a lost opportunity when staff really didn’t do anything to impress me with outstanding service. It was just ok. Being my first time there, I just got directed upstairs to wait. When I got my paperwork, it would have been great for the service advisor to review it with me rather than just hand it to me to review myself. It shows thoroughness and interest in me as a future customer. More

Good experience. No more to add at this time I stated my experience was good. My service was completed in a timely manner without any problems. Everyone there was friendly. No complaints at this I stated my experience was good. My service was completed in a timely manner without any problems. Everyone there was friendly. No complaints at this time. More

Great My car was serviced quickly and efficiently. The cost was reasonable based on a two year old leased car. I highly recommend the dealership for your se My car was serviced quickly and efficiently. The cost was reasonable based on a two year old leased car. I highly recommend the dealership for your servicing needs. More

Would appreciate honesty Happy with the service and Wil. Not happy about my tire/rim damaged by the mechanic and a gentleman talking under is breath accusing me of lying. Wil Happy with the service and Wil. Not happy about my tire/rim damaged by the mechanic and a gentleman talking under is breath accusing me of lying. Wil did an excellent job. A chunk of the tire was cut on side and the rim had a fresh cut. The car had salt and dirt and the fresh damage to the rim was obvious. The mechanic must have driven over the lift. It happens and I understand. Be honest. Wil is very professional. Not the individual who made the comment of old damage More

A pleasure doing business Always a positive experience with North Penn Mazda! Will Jones always takes good care of our needs in a timely fashion! A loaner car is always made av Always a positive experience with North Penn Mazda! Will Jones always takes good care of our needs in a timely fashion! A loaner car is always made available to us! Pricing is always fair! Amanda is always friendly and helpful! My wife and I look forward to many years of business with you! More

Good experience overall The front desk service lady who checked me in was not that friendly and didn’t give me a call when the car was done. Instead of sending me the valuabl The front desk service lady who checked me in was not that friendly and didn’t give me a call when the car was done. Instead of sending me the valuable video, can I get service credit instead, to be used against my service bill? The good was that the dealer provided a loaner which was valuable. More