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North Penn Mazda - Service Center

Colmar, PA

4.8
1,982 Reviews

1,982 Reviews of North Penn Mazda - Service Center

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May 12, 2020

Service department did a great job explaining social distancing and touchless service. Will certainly continue to bring my car back to this dealership for maintenance. More

by kjkoch
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you for sharing your experience with us as well as other customers. We appreciate the feedback and are glad that we were able to accommodate you during this crazy time! We look forward to seeing you at your next visit.

May 11, 2020

Maintenance and More The 45,000 mile checkup and State Inspection Service were performed on my Mazda 6 as requested. Check in was easy even with the quarantine process. More

by BMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Caitlin. We will be sharing your feedback amongst our team.

May 08, 2020

Chat feature was a nice option on the website. Advisor followed up as promised via phone with an answer to my question. Always good to see that. More

by RAY59
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you for sharing your experience with North Penn Mazda and Catie. She is a true asset and we are lucky to have her on the service team with us! We look forward to seeing you at your next visit.

May 03, 2020

Customer Satisfaction is more than just a sales pitch North Penn Mazda has been my favorite dealership from the moment I started dealing with them. Each group (sales, service, body) has been a pleasure to More

by CONNARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

April 30, 2020

Always a pleasure when visiting!! Team is professional and super nice. Even during this crazy time of the pandemic, I was assisted with ease and in a short amount of time. More

by Happy North Penn Customer
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Catie. We will be sharing your feedback amongst our team.

April 27, 2020

I took advantage of the free oil change and enhanced cleaning. As a healthcare worker I’m practically living in my car. I was so excited to have it cleaned, however I did not receive that part of the de More

by Carasolo1965
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
Apr 29, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Catie and Justin. We will be sharing your feedback amongst our team. I do apologize that you weren't able to have your car washed however I believe you received a voucher for the car wash that we would typically use. If you have any questions or would like to discuss this further please contact me directly. Thank you for what you are doing for the community everyday. Amanda Young Service Manager 267-956-1160

April 27, 2020

I needed emergency service on Saturday 4.26.2020. for a battery issue. The people couldn’t have been nicer. I got my car back in a couple of hours. More

by wmaus54
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Chiartas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Apr 29, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you for non-emergency service in the future!

April 24, 2020

I am from NC. While in PA my car broke down. Mazda listened to my problem, contacted the warranty company, and was able to work with me having my sister pick up my car. I was able to drive 600 miles h More

by hollie241
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

North Penn Mazda responded

Thank you Hollie. I know you were in such a difficult spot when you came in to have your car checked out and I am so glad we were able to accommodate you and get the vehicle back up and running for you. We hope if you are in the area again you stop in!

April 24, 2020

The service team was great. Not only did they remind me that it was time for service on my car but they also arranged to pickup and deliver my car. A real timesaver and convenient service. Thanks. More

by BRIAN.PRO
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

North Penn Mazda responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree!

April 23, 2020

So thankful for the workers at North Penn Mazda and their support to essential healthcare workers. Their service was efficient and thorough. One of the best experiences I’ve had at a service center. Thank yo More

by aastouffer
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

North Penn Mazda responded

Thank you Aubrie! We appreciate what you are doing for the community and cannot thank you enough for putting your life out there for everyone else. I am glad to hear that the service department was able to provide you with an efficient and thorough visit. We hope to see you back again!

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