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North Penn Mazda - Service Center

Colmar, PA

4.8
1,982 Reviews

1,982 Reviews of North Penn Mazda - Service Center

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May 22, 2020

Excellent service! Will Jones and staff continue to impress. Professional, efficient, and courteous. In this time of the pandemic, Will exceeded expectations for maintaining safety for customers. More

by RTB
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May 21, 2020

I really like this dealership because of no pressure sales great customer service and vehicle service is easy to make appointments appointments are on time service done well polite sales and service peo More

by BUSCHMANN3@verizon.net
Recommend Dealer
Yes
Employees Worked With
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Freid
Jun 11, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda's sales and service team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May 20, 2020

Great service! Real nice people! They took good care of my car! Came in for a recall, gave me a loaner car, I was very satisfied! More

by rcash28
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you at your next visit.

May 20, 2020

I am not a usual customer with Mazda, but my roommate James Waide is. I drive a Ford but he told me that his dealership was offering free oil changes/car wash to any essential workers regardless of the t More

by Kyoung12708
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Thank you Ms. Young for sharing your experience! We appreciate all you are doing for the community and wish you safety during this time. Thank you again!

May 18, 2020

Great emergency service I had to have my car towed in due to a sudden breakdown. Wil and his team found the problem and had the car back to me in record time. And washed, no More

by JOSEPHECKHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars” I am glad to hear we were able to get you back up and running quickly!

May 18, 2020

Cust service rep, Katie, was very rude from the moment I spoke with her on the phone. I don’t even want to give her her 1 star. I bought my car there & it will be the last I buy there and I will let every More

by Brenda Harbeck
Recommend Dealer
No
Employees Worked With
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Dear Brenda Harbeck, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit? I am here to help and hopefully to provide a resolution. Respectfully, Amanda Young Service Manager 267-956-1160

May 29, 2020 -

North Penn Mazda responded

Dear Brenda Harbeck, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. In order to look into this issue, can you please provide me some details about your visit such as the name the car would be under in our system, and date of visit? I am here to help and hopefully to provide a resolution. Respectfully, Amanda Young Service Manager 267-956-1160

May 16, 2020

Katie and Amanda are so accommodating and professional. Appreciate that I was able to get get service during this pandemic. They had all precautions in place to keep customers and workers safe! More

by BRAUNSFAMILY
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you so much for the kind words Paula! We appreciate you taking the time to share your experience with us and we look forward to seeing you at your next visit....hopefully it isn't as crazy of a time next time!

May 16, 2020

They are always organized and helpful. Service and work always done well. Everything is explained beforehand and always get a call if the car has any additional problems. More

by SEMCCLELLAN
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits North Penn Mazda with only the best there is to offer. It’s so nice to hear that Catie and Wil helped to make your experience such a positive one.

May 13, 2020

Fast, clean, timely service. Dropped off and in 1h the maintenance was done. Car was disinfected and ready to go. I got all my questions answered. More

by AVP1970
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

May 13, 2020

The team at North Penn Mazda is very professional, courteous, and friendly. The level of service exceeds my expectations. I am very happy with North Penn Mazda and will continue to bring my business More

by EPILACIK_PUBLIC
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

North Penn Mazda responded

Thank you for the positive feedback Elizabeth! We appreciate you taking the time to share your experience with us. We look forward to seeing you at your next visit.

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