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North Penn Mazda - Service Center

Colmar, PA

4.8
1,982 Reviews

1,982 Reviews of North Penn Mazda - Service Center

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June 19, 2020

Series was done quickly and and to complete satisfaction. The health and safety of their customers was clearly thought out, as I felt very comfortable in their facility. More

by Brian
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

North Penn Mazda responded

hank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

June 18, 2020

I called to get the annual safety and emissions I called to get the annual safety and emissions inspection for my Miata and was able to get an appointment easily. The service was done quickly. The More

by warnercook
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Wil Jones. We will be sharing your feedback amongst our team.

June 06, 2020

Safe, fair and efficient. Inspection and repairs completed in timely manner. Courteous and caring service. Waiting area was spotless. Friendly and efficient service. Thank More

by BS_KINNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Hearing that you had “a safe, fair and efficient” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing North Penn Mazda for your service needs and we look forward to seeing you at your next visit.

June 06, 2020

Great customer service. Very accommodating during these difficult times. Will is very friendly, efficient, and got me checked out promptly. My first experience was wonderful. More

by BBAKER10122
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Wil. We will be sharing your feedback amongst our team.

June 05, 2020

Second time I’ve had to deal with Will and I absolutely WILL NOT be back. He’s short, interruptive and demeaning. Every time I’ve had to speak to him, he acts like I’m incompetent of understanding what he More

by alhiggins85
Recommend Dealer
No
Employees Worked With
Wil Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Dear alhiggins85, On behalf of North Penn Mazda, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Amanda Young Mazda Service Manager amanda@northpennmazda,.com 267-956-1162

May 26, 2020

I took my car in for inspection. Everything went I took my car in for inspection. Everything went smoothly as usual. Everyone was professional and pleasant. This isn't about my visit but I just want More

by Lois
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't get to see Wil this visit due to construction I guess.
Jun 11, 2020 -

North Penn Mazda responded

Thank you Lois for the positive feedback! Not only on the service but also on the vehicle itself! Word of mouth is the best way for us to get customers so we appreciate you taking the time to share!

May 25, 2020

They got my car the next day and finished everything by 3:00. They updated me on upcoming services and even got an oil change in for me. More

by DOUGGRANDESR
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

We appreciate the positive feedback regarding your recent service visit. Thank you for taking the time to share your experience with us and we look forward to seeing you at your next visit!

May 25, 2020

Sales and service are outstanding! Our first service was quick and pleasant, the the ladies in the service department went out of their way to make us feel at home! More

by DRALDERSON
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Hearing that you had “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing North Penn Mazda, we wish you many happy miles in your new car. We look forward to serving you for many years to come!

May 24, 2020

Mazda service has always been easy to schedule my appointments. The people are very accommodating to my needs. Sometimes I wait for my car or times I drop it off & Service always makes sure I have a More

by PMTSCHU
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

Thank you for taking the time to share your recent experience with us. We appreciate the feedback and we look forward to seeing you at your next visit!

May 22, 2020

Very considerate and helpful and they even washed the car before returning! They kept me informed of the status of the service via email and the reminders leading up to my appointment were helpful also More

by SUE.PARKS15
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

North Penn Mazda responded

We couldn’t be happier that Catie provided you with a great service experience. She is a true asset and we are lucky to have her on the North Penn team.

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