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North Penn Mazda - Service Center

Colmar, PA

4.8
1,992 Reviews

1,992 Reviews of North Penn Mazda - Service Center

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October 04, 2021

I love dealing with your servic center and how careful they are to protect the inside of my car. More

by Rosalinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
October 02, 2021

They are very helpful and explain any work that needs done in detail. Vehicle is always finished when expected. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Karen responded

Verifief

October 01, 2021

Very clean dealership with courteous customer care. Had inspection done to my CX-5. Luckily I didn't need any repairs.. Though brakes didn't feel right. I was told they are fine. I had waited over hour for More

by JAKEPOWERS29
Recommend Dealer
Yes
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

When i scheduled for a 9:30 appt. I should have been told that my car still wouldn’t be done until 6:00. I texted for ETA and was told by end of day but they would let me know. They didn’t so i texted at 5:0 More

by NANCYOHARAINTERIORS
Recommend Dealer
No
Employees Worked With
Caitlin Landis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

North Penn Mazda responded

Dear NANCYOHARAINTERIORS, On behalf of North Penn Mazda, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. I would like to discuss the situation with you further. If you would please contact me at the number below at your earliest convenience. Your business is very important to us and we’d like to regain your trust. Thank you for alerting me to this issue and I look forward to speaking with you soon. Amanda Young North Penn Mazda Service Manager 267-956-1160

September 29, 2021

Ken and the collision center folks were terrific and did a great job on my car, Caitlin in the Service center was so helpful. Been a customer since the 90's and have always received great help with buying n More

by Northpennfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Piccari
September 29, 2021

North Penn Mazda is a great place to do business with their friendly courtesy and they treat you like family that’s all you could ever ask for More

by REB8384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Nice people and everyone was very friendly . The video was great to see. The free car wash was a nice touch. More

by KAREN78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

Quick service, good communication. Everyone was friendly, waiting area was comfy and clean. Bonus = free car wash. More

by KRYSTADAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2021

When your car needs service it’s an inconvenience. North penn imports and their staff make getting your car serviced a whole lot easier!! From the pull up undercover car drop off, the video emailed explain More

by Happy girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

Took over 2 hrs for a basic oil change and tire rotation. Won’t be going back More

by Dogma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

North Penn Mazda responded

Dear Dogma, I would like to first personally thank you for your business, and also apologize that you did not have a fully satisfactory experience at our dealership. In order to look into this issue, can you please provide me some details about your visit such as your name, and date of visit? I am here to help and hope to provide a resolution. Respectfully, Amanda Young Mazda Service Manager amanda@northpennmazda.com 610-329-0342

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