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North Penn Mazda - Service Center

Colmar, PA

4.8
1,988 Reviews

1,988 Reviews of North Penn Mazda - Service Center

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October 06, 2021

Great team work and customer service every time excellent. Greetings are very welcome when I have arrive. More

by cpareils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2021

You have a loyal customer with me! Fast service. Free loner when needed. Easy communication of work being done via text with videos. Fair pricing. Outstanding customer service!! More

by PMH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

Clean efficient and friendly, with good services to boot including free coffee and tea. They do not carry out unnecessary work and never overcharge. What more could you want? More

by James C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

Always great service. The videos are a huge help in understanding what work is being performed and why. More

by CRIPPENITERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

I love dealing with your servic center and how careful they are to protect the inside of my car. More

by Rosalinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
October 04, 2021

Fast and easy to set up an appointment. Drop off was simple too after hours. Didn’t have to do much thinking overall and I like that. They always take care of and identify issues with my car which I app More

by a.sunah1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

This dealership is very friendly and easy to schedule appointments. I am always very satisfied More

by Bkbres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2021

They are very helpful and explain any work that needs done in detail. Vehicle is always finished when expected. More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Karen responded

Verifief

October 01, 2021

Very clean dealership with courteous customer care. Had inspection done to my CX-5. Luckily I didn't need any repairs.. Though brakes didn't feel right. I was told they are fine. I had waited over hour for More

by JAKEPOWERS29
Recommend Dealer
Yes
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

When i scheduled for a 9:30 appt. I should have been told that my car still wouldn’t be done until 6:00. I texted for ETA and was told by end of day but they would let me know. They didn’t so i texted at 5:0 More

by NANCYOHARAINTERIORS
Recommend Dealer
No
Employees Worked With
Caitlin Landis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

North Penn Mazda responded

Dear NANCYOHARAINTERIORS, On behalf of North Penn Mazda, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. I would like to discuss the situation with you further. If you would please contact me at the number below at your earliest convenience. Your business is very important to us and we’d like to regain your trust. Thank you for alerting me to this issue and I look forward to speaking with you soon. Amanda Young North Penn Mazda Service Manager 267-956-1160

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