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North Penn Mazda - Service Center

Colmar, PA

4.8
1,983 Reviews

1,983 Reviews of North Penn Mazda - Service Center

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December 06, 2021

Very efficient. Waited for my car and the new facilities were very comfortable. No complaints. More

by MarioH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2021

I am driving my 4th Mazda purchased from North Penn Mazda. I’ve had contact with every department there from sales, body shop and rental, parts, and service over the past 23 years and everyone is great More

by FRANA1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken in body shop
December 01, 2021

This dealership is not only close to home but extremely clean and efficient. I bought my Mazda3 from them and prefer them to do the servicing too. More

by NANCYWENTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Great dealership to work with. Got me in and out as requested. They were very friendly and easy to work with. More

by ADAMROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2021

When I looked to purchase my car the salesman pointed out the cruise control radar feature. Once the cold weather set in and the mornings produced frost on the windshield the cruise control radar stopped wor More

by LNiebs
Recommend Dealer
Yes
Employees Worked With
Amanda Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2021

Great people and service. They did miss putting a new Next Service sticker and resetting my dashboard service warning. More

by Briansmithpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2021

CS agent gave a wrong information about price. Return car the next day because the tyre light came up on dashboard after service which was not showing before, and they couldn’t even wash my car afterwards de More

by Dayour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady agent
Dec 07, 2021 -

North Penn Mazda responded

Dayour, I want to apologize again for the return trip you had to make to have your tire pressure light reset. This should not have happened and I have had a conversation with all parties involved to ensure it doesn't happen again. As per our conversation, I will be putting the oil change credit on your account for your next service visit with us for the miscommunication you encountered when scheduling your appointment. Customer satisfaction is our number 1 goal and although we weren't able to make this visit the best for you, we hope that you will give us another chance to make it right for you. If there is anything more I can do please don't hesitate to reach out to me. Thank you for sharing your experience with us, feedback like you have provided is one of the only ways we can improve. Amanda Young Service Manager 267-956-1160

November 24, 2021

North Penn Mazda is an efficient and professional Mazda service center. Everything was done on time. Thank you! More

by amwitt99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

amwitt99 responded

N

November 23, 2021

Friendly and efficient staff. Explained costs up front, reviewed options for transportation and made the process easy. More

by FISHME17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2021

Great service and so nice while replacing my right front tire which had been replaced a month earlier. Thanks 👍 More

by NCLOTHIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fontaine
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