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North Penn Mazda - Service Center

Colmar, PA

4.8
1,983 Reviews

1,983 Reviews of North Penn Mazda - Service Center

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December 30, 2021

Went there for a recall service and was very satisfied with everyone. Would not hesitate to recommend North Penn Mazda. That is where we bought our Mazda. More

by GARYLMOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2021

Will is my service representative, he is very informative, welcoming, knowledgeable, and helpful. I came in for.inspection/emissions, he recommended another service that I forget that I needed. E More

by LINDAPHARMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2021

The dealership does nice work, fast and I appreciate the video review they send out. More

by BRITTANY.DUMPROFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2021

They were very prompt and they honor my extended warranty without problems more then once. More

by georgemaryannwashington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2021

Sales person was very nice! Some other employees in rental need to be trained again! More

by jwaldspurger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Landis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim very nice and helpful!, Mike Fontaine
Jan 11, 2022 -

North Penn Mazda responded

Good Evening. I'm reaching out in regards to this review. Could you be more specific on your experience with our rental department. I would like to know so I can talk to them directly about your experience. My name is Kyle Neith and I'm one of the manager with North Penn Mazda. Thanks again for your feedback. kyle@northpennmazda.com or 215-822-1361 x 1389

December 24, 2021

Great service as always from the entire staff at North Penn Mazda. Best dealer in the area. More

by JZAUN43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

I had to make a return trip to fix my previous service visit. That involved a 90 minute drive back to the dealership one way. Amounted to three hours of my time. Some accommodation should have been ext More

by MARYZV
Recommend Dealer
No
Employees Worked With
Wil Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2021 -

North Penn Mazda responded

Dear MARYZV, We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Amanda Young North Penn Mazda Service Manager 267-956-1160

December 23, 2021

Reliable transparent service. Highly recommend to everyone who wants their vehicle to get the proper maintenance and repairs service with a reasonable and affordable price. More

by gonzag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Good explanation of what the car needed . Friendly .Nice waiting room and coffee. Good job. More

by Rnodrak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2021

Kind, prompt, and thorough service. The video they provide of your car is evidence of top tier service. More

by Rackerman711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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