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1,982 Reviews of North Penn Mazda - Service Center
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June 23, 2022
Service was great, very friendly, and I was in and out. Courtesy car made the process easy. Courtesy car made the process easy. More
by N.LESAINT
Verified CustomerEmployees Worked With
June 23, 2022
I dropped my car off for inspection and an oil change. I complained of the transmission the exhaust and cruise control. The transmission was reset to learn my style of driving the exhaust system had a lar I complained of the transmission the exhaust and cruise control. The transmission was reset to learn my style of driving the exhaust system had a larger issue; the part is on back order and the cruise control was never addressed. I was told it works however, it does not work. Cruise control continues not to work. I have a video of it not working and would like to submit it as proof. Please follow up so I can submit video. I will continue to reach out to the service department. I work a full time job and not having all issues addressed at one time is extremely inconvenient. I purchased this car used from sussman Mazda in Willow grove, pa. A different dealership from where I had this most recent service. I believe the car was certified pre owned but was never inspected. At time of delivery the car was not detailed, there was one key and drove as if the transmission was never reset. The exhaust was also an issue. Kelly Cunningham, the sales person, told me the dealership did not know how to clean the stains off the seats and the missing key was on me to get. Also, the car had a cargo mat that was missing at time of delivery. Suspicious bc the sales person told me she was on her way to Tennessee to visit her mom who needed a cargo mat for her cx5. At that point the dealership arranged financing and my credit was run. I felt trapped. I also have proof by records of emails going back and forth between myself and Sussman pertaining to the poor experience and I made a call to corporate which was dismissive and devalued my poor experience. I am not impressed with Mazda. Too much competition to purchase this make again. Business practice is poor. Embarrassing. More
by Amytwolane
Employees Worked With
Other Employees :
Please address Kelly Cunningham and the general manager at Sussman Willow Grove, pa
June 23, 2022
I trust my car at north Penn Mazda knowing it will be kept in excellent condition kept in excellent condition More
by BEN18976
June 22, 2022
Car was serviced faster then expected. We dropped our car off the day before the day of service and they called to say it was complete. We dropped our car off the day before the day of service and they called to say it was complete. More
by wjk2
June 21, 2022
This dealership has a helpful , knowledgeable staff that quickly gets you back on the road. quickly gets you back on the road. More
by AQUANETA71
Employees Worked With
June 21, 2022
Excellent service from beginning to middle to end! From the moment I arrived I was treated as though I was the only customer there. Everything was explained in detail to me. I was quite impressed w From the moment I arrived I was treated as though I was the only customer there. Everything was explained in detail to me. I was quite impressed with the videos sent to me on how my car was doing. Thank you for the great service! More
by slujan65
June 20, 2022
North Penn was super cooperative in working with us on major repairs. They were also great with communicating. Would definitely recommend. major repairs. They were also great with communicating. Would definitely recommend. More
by JWALDRON1
June 17, 2022
Thank you - All in all a good experience! I will continue to utilize your services. I will continue to utilize your services. More
by garrett.thompson1
June 17, 2022
Friendly,courteous and helpful. My car was done in a timely manner and everything was explained perfectly on the video. Great job! My car was done in a timely manner and everything was explained perfectly on the video. Great job! More
by RKLINE1586
June 16, 2022
Front desk rep is very friendly and helpful. It is Always an easy seamless process. It is Always an easy seamless process. More
by lmooney_18
Employees Worked With
