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North Penn Mazda - Service Center

Colmar, PA

4.8
1,983 Reviews
Call Service Center (215) 822-1361

1,983 Reviews of North Penn Mazda - Service Center

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May 01, 2025

i live next to another local Mazda dealer and i still only take my car to north Penn Mazda because of the service and trust i have in their service team. More

by khooper850
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
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May 01, 2025 -

North Penn Mazda responded

Thank you so much for the incredible review! It truly means the world to us that, even with another Mazda dealer nearby, you choose to bring your vehicle to us. Your trust and continued loyalty to our service team is the highest compliment we could receive. We're honored to be your go-to for all things Mazda, and we’ll keep working hard to earn that trust every time you visit. Thanks again for being part of the North Penn Mazda family!

April 30, 2025

Fast, no problems. Everybody was polite & helpful. Everything was explained I was very happy. More

by TOMBROOKS3
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Landis
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Apr 30, 2025 -

North Penn Mazda responded

Thank you so much for the great review! We're thrilled to hear that everything went smoothly and that our team was able to provide a fast, friendly, and helpful experience. It means a lot to know you left happy and well taken care of. If you ever need anything down the road, we’re always here to help!

April 29, 2025

The receptionist was very helpful with getting my CX-5 in for inspection and oil change. Caitlin did an excellent job with customer service. Mechanic's video was very good. Very happy with overall experien More

by Jesjmlucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phone Receptionist
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Apr 29, 2025 -

North Penn Mazda responded

Thank you so much for the fantastic review, Jesjmlucas! We're thrilled to hear that our receptionist made scheduling your CX-5’s service easy and that Caitlin provided you with excellent customer care. We’re also glad the technician’s video helped give you a clear look at your vehicle’s condition—transparency and trust mean everything to us. We truly appreciate your kind words and look forward to seeing you again at your next visit!

April 29, 2025

Always a good experience with Mazda and Will Jones. Very good and always updates on my car. More

by BETT19501
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Report | Print
Apr 29, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you've consistently had a great experience with Mazda and with Wil Jones. Providing excellent service and keeping our customers informed every step of the way is what we strive for. We truly appreciate your continued trust and loyalty—see you next time!

April 29, 2025

The service was excellent, but the 3% tax on credit card payments is unacceptable. I was not prepared or notified of the change. More

by dareim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Emfinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

North Penn Mazda responded

Hi Dareim, Thank you for your feedback and for the kind words about our service — we’re glad to hear it was excellent! We’re truly sorry to hear that the 3% credit card service charge affected your experience. Unfortunately, this has become a more common practice due to rising processing costs from credit card companies. We’ve done our best to be transparent by posting notices on all entry doors, windows, and service counters, and we always offer the option to pay with cash or debit without any added fees. We completely understand how this may have come as a surprise and regret that it disrupted your stay. Like you, we hope things can shift in the future so that we no longer need to apply this charge. Thank you again for visiting us — we truly appreciate your business and hope to welcome you back soon under better circumstances.

April 28, 2025

They were helpful and courteous. Took interest in my concerns. Very simple. I also got a loaner which was good. More

by smc717a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 26, 2025

Professional, efficient, knowledgeable, friendly. I would purchase from North Penn Mazda and would recommend them to friends and family. More

by presleye69
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Landis
Report | Print
April 26, 2025

The service department is great at NP Mazda. Professional and courteous. They value their customers! More

by DANNYBATE
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Landis
Report | Print
Apr 28, 2025 -

North Penn Mazda responded

Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our service team at North Penn Mazda. Providing professional, courteous service and showing our customers how much we value them is always our top priority. We truly appreciate your support and look forward to serving you again in the future! 🚗🔧

April 26, 2025

EVERYONE was just the nicest person and so accommodating. Building is spotless. Would highly recommend More

by seacat777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Emfinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

North Penn Mazda responded

Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had such a positive experience with our team and that you found our facility spotless. Providing a welcoming and comfortable environment is always our goal, and it’s incredibly rewarding to know we made such a great impression. Thank you for recommending us — it truly means the world! We look forward to welcoming you back anytime! 🚗✨

Apr 28, 2025 -

North Penn Mazda responded

Thank you so much, for the amazing 5-star review! 🌟 We’re so glad to hear you had a professional, efficient, and friendly experience with us. Knowing you would choose North Penn Mazda again — and even recommend us to your friends and family — means everything to our team. We truly appreciate your trust and support, and we’re always here whenever you need us! 🚗💨

April 24, 2025

Catie was very professional. When I arrived she explained the entire process to me, including when my car would be ready. Very enjoyable experience, Mazda management should be ve More

by renegonzalez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and for taking the time to share your experience, Rene! We're thrilled to hear that Catie made your visit such a smooth and enjoyable one. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We truly appreciate your support and look forward to seeing you again down the road. 🚗✨

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